Emergency!!! Incomming calls get nothing but static.

Discussion in '3CX Phone System - General' started by Ralph, Dec 10, 2007.

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  1. Ralph

    Ralph Member

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    Good afternoon,

    System has been working fine for months and now...
    All of a sudden today incomming calls recieve nothing but static when they come in. Outgoing works just fine.

    Nothing on the network has changed.

    Any help is very welcome.
     
  2. AldoLinares

    AldoLinares New Member

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    Do you have logs? what gateway?

    Did you restart everything?

    maybe a gateway fisical problem?
     
  3. Ralph

    Ralph Member

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    Seems to be a BroadVoice issue

    Calls comming in on Vitelity seem ok. Calls comming in on BroadVoice are messed up.

    Anyone have the BroadVoice phone number? I can't get to their webiste right now.
     
  4. Pentangle

    Pentangle Member

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    Have you had Windows Update apply you some updates which have re-enabled your firewall?
     
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  5. Ralph

    Ralph Member

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    Good afternoon,

    Firewall is off on the 3cx server. I switched to the BroadVoice DC servers and incomming appears ok now. Must be somthing to do with BroadVoice or the connection to their Chicago servers and LA servers? Maybe a router or hub went wacky between here and there?

    It is an odd problem because occasionally an incomming call works and outgoing call are fine.
     
  6. Pentangle

    Pentangle Member

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    Well if you can't get to Broadvoice's website then that might indicate a routing issue for you, as I have just got there fine.

    Their number is:

    BroadVoice, Inc.
    PO Box 10
    Billerica, MA 01862

    Phone:
    WEST COAST: (213) 634-1400
    CENTRAL: (312) 625-1400
    EAST COAST: (212) 202-0300

    Fax: (978) 418-7100



    Oh, and good evening - i'm in the UK and it's 9:30pm here ;)
     
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  7. Ralph

    Ralph Member

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    Thanks for the help

    Thanks for all the help.

    After much testing via other pstn and cell phones, it appears that the problem is actually with the traditional local phone company after all. :shock:

    Whew :roll:

    Panic attack over :lol:

    Thanks again.
     
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