Emergency IVR

Discussion in '3CX Phone System - General' started by MacAodh, Sep 15, 2014.

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  1. MacAodh

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    Hi all,
    Sometimes we have a situation in the office that requires a change on the phone system. When this happens we want a method of changing the phone system to use a different IVR which informs clients we are having an issue currently and prompts them to leave a voice mail.

    It needs to be able to be done by anyone quickly so either dialling a number or running a script would be the preferable solution.

    Anyone have any ideas? We run 3CX on Windows version 10 service pack 1.1

    Thanks!
     
  2. ian.watts

    ian.watts Active Member

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    Enact the emergency dial code. Put a value into the otherwise empty box.
    We use **9.. meaning **90 will set back to defaults, **91 will set to the standard "in-office" rules, and **92 will set to that emergency dial extension.. tune as you see fit for the behavior.

    Figuring out <code>0 took a bit of work to nail down.. our after-hours rules were not triggering after our office closed..
     
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