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Emergency Numbers - multiple Routes

Discussion in 'Ideas' started by Futureweb, Apr 11, 2016.

  1. Futureweb

    Futureweb New Member

    Joined:
    Jun 29, 2015
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    Hi,
    is there any good explanation why there is this Limitation to 1 Outbound Route for Emergency Numbers?
    Problem:
    Last week our Fire System was triggered (false alarm) - it automatically acquired the whole ISDN Line. Emergency Calls were configured to also take this ISDN Line ... but as the Fire System took the whole ISDN (all Lines) - 3CX was not able to call Fire Station to cancel this false alarm. We had to call them by Mobile Phone as we can't configure a second Route for Emergency Numbers.

    Feature Request: Add the possibility to add multiple Outbound Routes to Emergency Numbers - just as with normal Outbound Call Routing.

    Thx
    Andreas Schnederle-Wagner