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Empty Receptionist/Manager View on Calls?

Discussion in '3CX Phone System - General' started by leverage, Feb 17, 2017.

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  1. leverage

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    Looking to demo barge in and listen it, etc.

    however its not showing up in the 3CX Receptionist view to do this? we only use softphones, and we have 15 people on calls, yet the "Caller/Callee" page is blank.

    Thoughts? Thanks!
     
  2. craigreilly

    craigreilly Well-Known Member

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    Screen Shot 2017-02-17 at 11.01.47 AM.png Screen Shot 2017-02-17 at 11.02.23 AM.png Are the group rights set up for the individuals who should be able to BARGE IN and SEE CALLS? And do you have a PRO License?
     
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  3. leverage

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    Yes Pro64 License, as well as the rights are there per extension and group, I've moved myself in the group even.
     
  4. leverage

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    And its not even showing when people call out at all. Very odd issue.
     
  5. nb

    nb Support Team
    Staff Member 3CX Support

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    Check that they are in the same group and that you have visibility rights to see their calls. Everything should be working because nothing was touched in that area.
     
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  6. leverage

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    Yeah, am a part of said group, I am the admin as well, so I'm unsure.

    we have 4 calls going on right now, through our system (not cell phones, just softphones) and the Caller/Callee thing is still blank. meh.
     
  7. craigreilly

    craigreilly Well-Known Member

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    Do you see Precence and every thing else... ?
     
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  8. leverage

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    Yep.
    No calls going on atm, but here it is.

    upload_2017-2-20_9-45-5.png
     
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