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enabling all extensions to barge in on calls on outside line

Discussion in '3CX Phone System - General' started by asinshesq, May 24, 2014.

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  1. asinshesq

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    I have a number of yealink voip phones on my lan (yealink t20s and w52s) tied together with 3cx and a patton gateway that connects the system to a single analog line from my phone service provider (Fairpoint). Is there a way to set things up so that whenever one extension is using the analog line (either incoming or outgoing) other extensions can barge into the call (presumably with a tone announcing the barge)? I have a pbx at another location that allows this and I'd really like to do it for my voip system as well. Thanks for any suggestions you may have on this.
     
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  2. lneblett

    lneblett Well-Known Member

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    Re: enabling all extensions to barge in on calls on outside

    Barge-in is a feature with the 3CX Pro versions. You can see the feature variations here:
    http://www.3cx.com/phone-system/edition-comparison/

    This particular feature is a part of the call center features.

    To be clear, I believe the feature only allows one extension at a time to barge-in; otherwise it would be more akin to a conference call.

    Hope this helps.
     
  3. asinshesq

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    Re: enabling all extensions to barge in on calls on outside

    Thanks. Given that I only have one outside line and a few extensions, $670 is a pretty steep price to pay for this feature (though I do like that feature),so I guess I will teach other family members how to use conf call (or maybe I'll just sprinkle a few analog phones around the house directly tied to the outside line ;) ).

    Alan
     
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  4. craigreilly

    craigreilly Well-Known Member

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    Re: enabling all extensions to barge in on calls on outside

    I don't totally understand why you would want this... Are you not able to get a VoIP provider so you don't have the issue of not enoug lines?
     
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  5. asinshesq

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    Re: enabling all extensions to barge in on calls on outside

    This is a phone system in my own home. When grandma calls, I'd like the kids to be able to join the call from wherever they are in the house without having to conference them in. Is there another way to do this?
     
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  6. 3CXNP

    3CXNP Support Team
    3CX Support

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    Re: enabling all extensions to barge in on calls on outside

    Hey!

    You can do this either by conferencing other people in the house together by conference call or as you mentioned, tieing it to an analogue phone line (existing home cabling).

    Conference calling would be the ultimate scenario as then you could use the internal extensions to call other rooms, or if someone calls asking for someone, you dont need to shout through the house for that person!

    With just one extension on all analog phones means you lose this functionality.

    Hope this helps!
     
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  7. asinshesq

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    Re: enabling all extensions to barge in on calls on outside

    Sorry to drag up an old topic, but since I started it... ;)
    I now have 3cx pro and I understand I can use 3cx phone to barge in to a call on another extension, but is there a way for one regular extension to barge into a call of another extension? If so, how? Thanks.
     
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