English Promptset

Discussion in '3CX Phone System - General' started by IKWeb, Oct 19, 2012.

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  1. IKWeb

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    Hello All

    I am now almost done my testing of 3CX and today I was asked by the MD if there was away to get the American lady to change to the UK as some users dont know what the pound key is etc...

    So after readying this forum, I went into Settings and Prompt set, I can see at the top it says "Active Promptset" Standard Englsih prompts set but I still get the American lady when I call voicemail etc..

    Am i missing something here? our 3CX is still running in free mode so not sure if its that as the MD dosnt want to buy untill he knows it will do everything he wants and so far so good just thses dam prompts..

    Any help would be great

    Thanks
     
  2. IKWeb

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    I have just played one of the prompts under the english set, and its the american lady... Confused lol
     
  3. lneblett

    lneblett Well-Known Member

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    First, go to the 3CX sytem updates tab on the left and look for System Prompt Sets. You can then see if you have the UK English Prompt set and if it indicate new, then it means that it is not installed. If it indicates Need Update, then it is installed but there are some updates pending. In any event, download of need be and then go back to your other screen and change the prompt set to the UK version.
     
  4. craigreilly

    craigreilly Well-Known Member

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    what do you call the pound sign ?
     
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  5. lneblett

    lneblett Well-Known Member

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  6. craigreilly

    craigreilly Well-Known Member

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    I thought that was just a Twitter thing... :)
     
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  7. leejor

    leejor Well-Known Member

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    Number sign, or Octothorp.
     
  8. lneblett

    lneblett Well-Known Member

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    http://en.wikipedia.org/wiki/Number_sign
     
  9. craigreilly

    craigreilly Well-Known Member

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    thanks Larry
     
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  10. lneblett

    lneblett Well-Known Member

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    Pretty sad isn't it. You, me, Leejor and a few others must lead terribly boring lives sitting around all day and eve with nothing better to do than spending time on this forum and then wondering what the hell to call "#".
     
  11. craigreilly

    craigreilly Well-Known Member

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    So sad...# # #
     
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  12. leejor

    leejor Well-Known Member

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    Who's wondering? I've already listed what I call it. :)
     
  13. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

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    Pound Browns with your full English breakfast anyone???
    :D
     
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  14. GBC_James

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    Hi
    I we have v15, and I have downloaded UK English prompt set and made it the active set. But when we dial 6666 for voicemail the nice lady is still US and asking for pound key (which in the UK is £ and not #)
    Any idea what I may have forgotten to do?
    Thanks
     
  15. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @GBC_James

    Please note that you need to set it under extensions / voicemail as well. There are different settings for voicemail prompt that can be different for each extension. Luckily you can select all extensions using the ctrl button and change it for all extensions at once
     
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  16. GBC_James

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    Ah great, thanks that's fixed it.
    Great tip about using ctrl to change them all at ones.
    Thanks YiannisH_3CX
     
  17. Ian Carson

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    Thanks for this tip. It's not 100% clear that the prompts need to be flagged in two locations.
     
  18. JasonNadeau

    JasonNadeau Member

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    Some annoying Canadians complained that the system wasn't bilingual, so the option to set language per extension was created ... (OK I may have been one of those annoying Canadians) ;)
     
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  19. Ian Carson

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    Nothing wrong with that. Its the outliers on the fat tails that make the world more interesting:)
     
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