Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

error cm500002

Discussion in '3CX Phone System - General' started by wessexarch, Jul 8, 2008.

Thread Status:
Not open for further replies.
  1. wessexarch

    Joined:
    Jun 30, 2008
    Messages:
    6
    Likes Received:
    0
    hi

    I am testing the 3CX sofware - impressed so far - got everthing working but incoming DDI.
    When I dial the DDI number i get the following error:-

    [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:01722440214@217.34.38.21:5060;rinstance=1822ec27f83c8c26 SIP/2.0
    Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bK32f4.b036b187.0
    Via: SIP/2.0/UDP 91.151.11.20:5060;rport=5060;branch=z9hG4bK4ac17c078cb11b1b72f0190e766874c8
    Max-Forwards: 9
    Record-Route: [sip:91.151.2.130;lr=on;ftag=3424073642-63320]
    Contact: [sip:07725249789@91.151.11.20:5060]
    To: [sip:01722440214@91.151.11.20:5060]
    From: [sip:07725249789@91.151.11.20];tag=3424073642-63320
    Call-ID: 5963-3424073642-63311@msx2-voip-unlimit ... domain.com
    CSeq: 1 INVITE
    Session-Expires: 3600;refresher=uac
    Allow: INVITE, BYE, OPTIONS, CANCEL, ACK, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, PRACK, UPDATE
    Call-Info: [sip:91.151.11.20];method="NOTIFY;Event=telephone-event;Duration=1000"
    Supported: timer, 100rel
    Allow-Events: telephone-event
    Content-Length: 0


    11:28:45.453 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE 01722440214@217.34.38.21:5060 tid=32f4.b036b187.0 cseq=INVITE contact=07725249789@91.151.11.20:5060 / 1 from(wire)


    I asked my voip provider (voip-unlimited) for help - who asked for a sip trace, which i provided, and they came back with the folloing reply:-

    Packet 91 and 92 is asking us to authenticate with you ...
    This is incorrect... please contact vendor if you are unsure about the settings..

    I can't work out where my configuration is wrong - I have just used the voip-unlimited config as supplied - can anyone help me out?

    Paul
     
  2. Anonymous

    Anonymous Guest

    Hi There,

    As VOIP-Unlimted is a supported provider, I would suggest getting technical support on this one, you can contact our technical support (This requires commercial edition with support package). If you have a commercial edition, but no support package, you can purchase one here:

    https://erp.3cx.com/orderform/support.aspx

    With this we will be able to analyse Wireshark captures and check the problem.

    If you have any further enquiries about our support packages please contact Chris Martin on sales@3cx.com

    Thanks,
     
  3. wessexarch

    Joined:
    Jun 30, 2008
    Messages:
    6
    Likes Received:
    0
    Hi Keith

    Thanks for the reply.

    I am testing the free version at present and therefore don't have support.
    So I thought I would try the forum because it would be nice to test with two extns with DDI.
    My plan was (if i couldn't resolve the problem with help from the forum) I would continue testing without DDI and get it fixed after I have purchased a copy with support in a few days time.
    I am happy with the product so far - I was just hoping I could fix this issue.

    regards

    Paul
     
  4. Anonymous

    Anonymous Guest

    Would it be possible to attach the trace and point out the lines the provider said were wrong packets?

    Thanks,
     
  5. wessexarch

    Joined:
    Jun 30, 2008
    Messages:
    6
    Likes Received:
    0
    Below is the reply sent to me from voip-unlimited.
    Attached is the trace I sent them. (it's a pcap file renamed for upload)


    Paul
    ..............................

    Hi

    Packet 91 and 92 is asking us to authenticate with you ...
    This is incorrect... please contact vendor if you are unsure about the settings..

    Thanks




    INVITE sip:01722440214@217.34.38.21:5060;rinstance=a538360e7252170a SIP/2.0

    Record-Route: <sip:91.151.2.130;lr=on;ftag=3424435325-448372>

    Max-Forwards: 9

    Session-Expires: 3600;refresher=uac

    Supported: timer, 100rel

    To: <sip:01722440214@91.151.11.20:5060>

    From: <sip:01722326867@91.151.11.20>;tag=3424435325-448372

    Call-ID: 53045-3424435325-448363@msx2-voip-unlim ... domain.com

    CSeq: 1 INVITE

    Allow: INVITE, BYE, OPTIONS, CANCEL, ACK, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, PRACK, UPDATE

    Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bKfa01.7c8dec3.0

    Via: SIP/2.0/UDP
    91.151.11.20:5060;rport=5060;branch=z9hG4bK551ebba4c6ff36cfa8aefc52682608a6

    Contact: <sip:01722326867@91.151.11.20:5060>

    Call-Info:
    <sip:91.151.11.20>;method="NOTIFY;Event=telephone-event;Duration=1000"

    Allow-Events: telephone-event

    Content-Type: application/sdp

    Content-Length: 322



    v=0

    o=msx2-voip-unlimited-net 4153 9881 IN IP4 91.151.11.20

    s=sip call

    c=IN IP4 91.151.8.146

    t=0 0

    m=audio 62582 RTP/AVP 0 8 18 4 101

    a=fmtp:101 0-16

    a=rtpmap:101 telephone-event/8000

    a=fmtp:4 annexa=no

    a=rtpmap:4 G723/8000

    a=fmtp:18 annexb=no

    a=rtpmap:18 G729/8000

    a=rtpmap:8 PCMA/8000

    a=rtpmap:0 PCMU/8000

    INVITE sip:01722440214@217.34.38.21:5060;rinstance=a538360e7252170a SIP/2.0

    Record-Route: <sip:91.151.2.130;lr=on;ftag=3424435325-448372>

    Max-Forwards: 9

    Session-Expires: 3600;refresher=uac

    Supported: timer, 100rel

    To: <sip:01722440214@91.151.11.20:5060>

    From: <sip:01722326867@91.151.11.20>;tag=3424435325-448372

    Call-ID: 53045-3424435325-448363@msx2-voip-unlim ... domain.com

    CSeq: 1 INVITE

    Allow: INVITE, BYE, OPTIONS, CANCEL, ACK, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, PRACK, UPDATE

    Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bKfa01.7c8dec3.0

    Via: SIP/2.0/UDP
    91.151.11.20:5060;rport=5060;branch=z9hG4bK551ebba4c6ff36cfa8aefc52682608a6

    Contact: <sip:01722326867@91.151.11.20:5060>

    Call-Info:
    <sip:91.151.11.20>;method="NOTIFY;Event=telephone-event;Duration=1000"

    Allow-Events: telephone-event

    Content-Type: application/sdp

    Content-Length: 322



    v=0

    o=msx2-voip-unlimited-net 4153 9881 IN IP4 91.151.11.20

    s=sip call

    c=IN IP4 91.151.8.146

    t=0 0

    m=audio 62582 RTP/AVP 0 8 18 4 101

    a=fmtp:101 0-16

    a=rtpmap:101 telephone-event/8000

    a=fmtp:4 annexa=no

    a=rtpmap:4 G723/8000

    a=fmtp:18 annexb=no

    a=rtpmap:18 G729/8000

    a=rtpmap:8 PCMA/8000

    a=rtpmap:0 PCMU/8000

    SIP/2.0 407 Proxy Authentication Required

    Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bKfa01.7c8dec3.0

    Via: SIP/2.0/UDP
    91.151.11.20:5060;rport=5060;branch=z9hG4bK551ebba4c6ff36cfa8aefc52682608a6

    Proxy-Authenticate: Digest
    nonce="12859916202:cb69779f36606881ba3dd7430f242c0a",algorithm=MD5,realm="3CXPhoneSystem"

    To: <sip:01722440214@91.151.11.20:5060>;tag=e5209426

    From: <sip:01722326867@91.151.11.20>;tag=3424435325-448372

    Call-ID: 53045-3424435325-448363@msx2-voip-unlim ... domain.com

    CSeq: 1 INVITE

    User-Agent: 3CXPhoneSystem 5.1.4510.0

    Content-Length: 0



    SIP/2.0 407 Proxy Authentication Required

    Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bKfa01.7c8dec3.0

    Via: SIP/2.0/UDP
    91.151.11.20:5060;rport=5060;branch=z9hG4bK551ebba4c6ff36cfa8aefc52682608a6

    Proxy-Authenticate: Digest
    nonce="12859916202:cb69779f36606881ba3dd7430f242c0a",algorithm=MD5,realm="3CXPhoneSystem"

    To: <sip:01722440214@91.151.11.20:5060>;tag=e5209426

    From: <sip:01722326867@91.151.11.20>;tag=3424435325-448372

    Call-ID: 53045-3424435325-448363@msx2-voip-unlim ... domain.com

    CSeq: 1 INVITE

    User-Agent: 3CXPhoneSystem 5.1.4510.0

    Content-Length: 0



    ACK sip:01722440214@217.34.38.21:5060;rinstance=a538360e7252170a SIP/2.0

    Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bKfa01.7c8dec3.0

    From: <sip:01722326867@91.151.11.20>;tag=3424435325-448372

    Call-ID: 53045-3424435325-448363@msx2-voip-unlim ... domain.com

    To: <sip:01722440214@91.151.11.20:5060>;tag=e5209426

    CSeq: 1 ACK

    Content-Length: 0



    ACK sip:01722440214@217.34.38.21:5060;rinstance=a538360e7252170a SIP/2.0

    Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bKfa01.7c8dec3.0

    From: <sip:01722326867@91.151.11.20>;tag=3424435325-448372

    Call-ID: 53045-3424435325-448363@msx2-voip-unlim ... domain.com

    To: <sip:01722440214@91.151.11.20:5060>;tag=e5209426

    CSeq: 1 ACK

    Content-Length: 0
     
  6. Anonymous

    Anonymous Guest

    Hi there,

    The VOIP provider is wrong. This is the expected behaviour from the phonesystem. This is an issue on their end... please contact VOIP-Unlimited.

    The packet shows 407 - Proxy Authentication Required, this is absolutely normal.

    Keith
     
  7. wessexarch

    Joined:
    Jun 30, 2008
    Messages:
    6
    Likes Received:
    0
    Thanks Keith

    I'll send voip-unlimited the info and post back the results.

    Paul
     
  8. wessexarch

    Joined:
    Jun 30, 2008
    Messages:
    6
    Likes Received:
    0
    Hi Keith

    I passed your response to Voip-Unlimited.
    They came back with the below:-

    Hi

    We have hundreds of 3CX systems connected to us (and working fine) and none of them are setup this way as we cannot support authing to a UA ...

    Despite what the 3CX engineer says this is not correct!!!

    Thanks
     
  9. Anonymous

    Anonymous Guest

    As VOIP-UNLIMITED correctly say, many 3CX installations work fine (in fact, they are a supported provider).

    This leads me to believe it is a problem with your configuration.

    For further analysis though, you would need to submit a trouble ticket, which is part of the commercial service.

    Thanks,
     
  10. wessexarch

    Joined:
    Jun 30, 2008
    Messages:
    6
    Likes Received:
    0
    OK Keith

    Thanks for your all your help on the forum.
    I will continue to test without the DDI and sort it out when i have purchased the full version.

    Paul
     
  11. lanrover

    Joined:
    Sep 21, 2008
    Messages:
    3
    Likes Received:
    0
    Bro; same problem here. I am using DID's from DIDx. I worked around it by adding a generic sip provider (compat mode) specifying the ip address of the did provider in the from field of the invite as the host, etc. Then the only other config i did to the gateway is to specify that no auth to be used in or outbound then add the did in the appropriate field. Works now. I will post results as I play with the config. Seems to me like the option in the did config specifying from anywhere is not working. Take care and let me know if it works for you.
     
  12. dominicbatty

    Joined:
    Jan 2, 2008
    Messages:
    29
    Likes Received:
    0
    Paul, I have a solution for your DDI / VOIP Unlimited problem but not worth me writing it up if you have already solved the issue. cheers, dom.
     
  13. martinpluss

    Joined:
    Jun 28, 2011
    Messages:
    30
    Likes Received:
    0
    @domincbatty
    I know this tread is a lifetime old - and I probally shouldn't reopen it, but I've just done an a new install of 3CX and am using voipunlimited and have the same issue with inbound auth (plus inbound audio doesn't work - only outbound).

    If you can you throw any light into my deep ark pit of VoIP despair at this time of night I'd really appreciate it..
     
  14. eagle2

    eagle2 Well-Known Member

    Joined:
    Apr 27, 2011
    Messages:
    1,085
    Likes Received:
    11
    Hi,

    have you configured correctly the DDIs in your 3CX system ? What is the version of your 3CX system ?
    Check this post also: http://www.3cx.com/blog/docs/source-identification-issues/

    Check the system manual carefully, it is not so trivial. I mean you get the '407' error because of misconfiguration. In the 'Source ID' tab settings you must have selected 'Source Identification by DID', SIP field containing DID numbers should be 'Request Line URI: User Part', you must have added all DIDs in the field below; plus you must route each DID to specific destination, etc.

    Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.