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error-destination not found

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mike d

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hi i have just installed 3cx voip phone,3cx voip phone system and 3cx gateway for skype, i live in france and have a phoneline supplied by my isp Neuf using adsl . i want to make calls using existing phone line, from my computer, i have installed all and configered all as per instructions ,so far i have got to ( phone online status is available) and (phone is now connected) but when i dial a local number i get the message( destination not found) also dial and ring tone appear to be english. software appears to be good if i can make it work, can anyone help ? thanks in advance

15:47:21.968 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.23:5060

15:27:21.750 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.23:5060

15:07:21.609 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.23:5060

14:51:33.187 [CM504002]: Ext.100: a contact is unregistered. Contact(s): [sip:[email protected]:3486;rinstance=519a873b8c5a008e/100]

14:47:21.531 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.23:5060

14:45:02.843 [CM504002]: Ext.100: a contact is unregistered. Contact(s): [sip:[email protected]:3317;rinstance=631e778a6eb1f0a5/100, sip:[email protected]:3486;rinstance=519a873b8c5a008e/100]

14:29:30.765 [CM503008]: Call(18): Call is terminated

14:29:30.750 [CM503015]: Call(18): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

14:29:30.750 [CM503014]: Call(18): No known route to target: <sip:[email protected]:5060>

14:29:30.734 [CM503010]: Making route(s) to <sip:[email protected]:5060>

14:29:30.734 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:127.0.0.1:5060]

14:29:30.718 [CM503001]: Call(18): Incoming call from Ext.100 to <sip:[email protected]:5060>

14:28:56.656 [CM503008]: Call(17): Call is terminated

14:28:56.656 [CM503015]: Call(17): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

14:28:56.656 [CM503014]: Call(17): No known route to target: <sip:[email protected]:5060>

14:28:56.640 [CM503010]: Making route(s) to <sip:[email protected]:5060>

14:28:56.640 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:127.0.0.1:5060]

14:28:56.625 [CM503001]: Call(17): Incoming call from Ext.100 to <sip:[email protected]:5060>

14:28:48.312 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:3034;rinstance=1dec4b07f6c0f761/100, sip:[email protected]:3317;rinstance=631e778a6eb1f0a5/100, sip:[email protected]:3486;rinstance=519a873b8c5a008e/100]

14:28:47.140 [CM504002]: Ext.100: a contact is unregistered. Contact(s): [sip:[email protected]:3034;rinstance=1dec4b07f6c0f761/100, sip:[email protected]:3317;rinstance=631e778a6eb1f0a5/100]

14:28:46.640 [CM504002]: Ext.100: a contact is unregistered. Contact(s): [sip:[email protected]:3034;rinstance=1dec4b07f6c0f761/100, sip:[email protected]:3317;rinstance=631e778a6eb1f0a5/100]

14:27:21.406 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.23:5060

14:24:42.546 [CM503008]: Call(16): Call is terminated

14:24:42.546 [CM503015]: Call(16): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

14:24:42.546 [CM503014]: Call(16): No known route to target: <sip:[email protected]:5060>

14:24:42.531 [CM503010]: Making route(s) to <sip:[email protected]:5060>

14:24:42.531 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:192.168.1.23:5060]

14:24:42.515 [CM503001]: Call(16): Incoming call from Ext.100 to <sip:[email protected]:5060>

14:24:16.796 [CM503008]: Call(15): Call is terminated

14:24:16.781 [CM503015]: Call(15): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

14:24:16.781 [CM503014]: Call(15): No known route to target: <sip:[email protected]:5060>

14:24:16.781 [CM503010]: Making route(s) to <sip:[email protected]:5060>

14:24:16.765 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:192.168.1.23:5060]

14:24:16.765 [CM503001]: Call(15): Incoming call from Ext.100 to <sip:[email protected]:5060>

14:24:12.031 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:3034;rinstance=1dec4b07f6c0f761/100, sip:[email protected]:3317;rinstance=631e778a6eb1f0a5/100, sip:[email protected]:3398;rinstance=c6f2b4a4a8c3dbaa/100]

14:22:48.812 [CM503008]: Call(14): Call is terminated

14:22:48.812 [CM502001]: Source info: From: "mike.dean57"<sip:[email protected]:5060>;tag=b949cf07<sip:[email protected]:5060>

14:22:48.812 [CM503013]: Call(14): Incoming call rejected, caller is unknown; msg=SipReq: INVITE [email protected]:5060 tid=911f5c327e27190a cseq=INVITE [email protected]:3336 / 2 from(wire)

14:22:21.140 [CM503008]: Call(13): Call is terminated

14:22:21.140 [CM502001]: Source info: From: "mike.dean57"<sip:[email protected]:5060>;tag=69025a10<sip:[email protected]:5060>

14:22:21.140 [CM503013]: Call(13): Incoming call rejected, caller is unknown; msg=SipReq: INVITE [email protected]:5060 tid=9f34c85ad653f45a cseq=INVITE [email protected]:3336 / 2 from(wire)

14:22:07.625 [CM503008]: Call(12): Call is terminated

14:22:07.625 [CM502001]: Source info: From: "mike.dean57"<sip:[email protected]:5060>;tag=373fbb21<sip:[email protected]:5060>

14:22:07.625 [CM503013]: Call(12): Incoming call rejected, caller is unknown; msg=SipReq: INVITE [email protected]:5060 tid=8e21634e832b2613 cseq=INVITE [email protected]:3336 / 2 from(wire)

14:21:17.562 [CM503008]: Call(11): Call is terminated

14:21:17.562 [CM503015]: Call(11): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

14:21:17.562 [CM503014]: Call(11): No known route to target: <sip:[email protected]:5060>

14:21:17.546 [CM503010]: Making route(s) to <sip:[email protected]:5060>

14:21:17.531 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:192.168.1.23:5060]

14:21:17.531 [CM503001]: Call(11): Incoming call from Ext.100 to <sip:[email protected]:5060>
14:21:12.531 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:3034;rinstance=1dec4b07f6c0f761/100, sip:[email protected]:3317;rinstance=631e778a6eb1f0a5/100]
 
Hi, Mike
Overall, it seems to be an issue of missing outbound rule prefix in front of desired destinations.

14:21:17.531 [CM503001]: Call(11): Incoming call from Ext.100 to <sip:[email protected]:5060>
This line tells that phone 100 is calling echo123 - this is wrong, it should call sip:PSTN_gateway_prefixecho123, where PSTN_gateway_prefix is the outbound rule you (should) set for the PSTN gateway corresponding to the Skype gateway's port.

14:24:16.765 [CM503001]: Call(15): Incoming call from Ext.100 to <sip:[email protected]:5060>
The same thing as above, missed outbound rule prefix in front of number. Plus important mention that, if you want to call a phone number using Skype, you SHOULD have credit and you SHOULD specify country code (00xx) in front of phone number, that means an overall format like <PSTN_gateway_prefix><country_code><phone_number>

If you're new on 3CX Phone System, I recommend you to read, even briefly, about how to configure it, specially extensions and PSTN gateways.

Best regards
vali
 
hi vali
all at sea here have applied outbound rule with no success,best ive had is (number busy) which it isn't as i'm holding it in my hand. by the way ,lived in Pergamos near Larnaca for 4 years in the eighties great place
mike
18:10:27.109 [CM503008]: Call(59): Call is terminated

18:10:27.093 [CM503015]: Call(59): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy

18:10:27.093 [CM503003]: Call(59): Call to sip:[email protected]:6062 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6062

18:10:27.093 [CM505002]: Gateway:[all1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.7919.0] Transport: [sip:127.0.0.1:5060]

18:10:27.093 [CM503002]: Call(59): Alerting sip:[email protected]:6062

18:10:26.921 [CM503024]: Call(59): Calling PSTNline:0555852563@(Ln.10001@all1)@[Dev:sip:[email protected]:6062]

18:10:26.921 [CM503004]: Call(59): Route 1: PSTNline:0555852563@(Ln.10001@all1)@[Dev:sip:[email protected]:6062]

18:10:26.890 [CM503010]: Making route(s) to <sip:[email protected]:5060>

18:10:26.890 [CM505001]: Ext.101: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.6288.0] Transport: [sip:127.0.0.1:5060]

18:10:26.875 [CM503001]: Call(59): Incoming call from Ext.101 to <sip:[email protected]:5060>

18:10:11.843 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:1145;rinstance=38c595acc2c50737/101]

18:10:10.734 [CM504002]: Ext.100: a contact is unregistered. Contact(s): [sip:[email protected]:1056;rinstance=9df5a19832663515/100]

18:10:10.234 [CM504002]: Ext.100: a contact is unregistered. Contact(s): [sip:[email protected]:1056;rinstance=9df5a19832663515/100]

18:10:10.234 [CM504002]: Ext.100: a contact is unregistered. Contact(s): [sip:[email protected]:1056;rinstance=9df5a19832663515/100, sip:[email protected]:4288;rinstance=df9004e55e38a8b3/100]

18:07:17.062 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

18:07:14.484 [CM503008]: Call(58): Call is terminated

18:07:14.484 [CM503015]: Call(58): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy

18:07:14.484 [CM503003]: Call(58): Call to sip:[email protected]:6062 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6062

18:07:14.468 [CM505002]: Gateway:[all1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.7919.0] Transport: [sip:127.0.0.1:5060]

18:07:14.468 [CM503002]: Call(58): Alerting sip:[email protected]:6062

18:07:14.312 [CM503024]: Call(58): Calling PSTNline:0555852563@(Ln.10001@all1)@[Dev:sip:[email protected]:6062]

18:07:14.296 [CM503004]: Call(58): Route 1: PSTNline:0555852563@(Ln.10
 
mike d said:
hi vali
all at sea here have applied outbound rule with no success,best ive had is (number busy) which it isn't as i'm holding it in my hand.

Incoming call from Ext.101 to <sip:[email protected]:5060>
Making route(s) to <sip:[email protected]:5060>
Route 1: PSTNline:0555852563@(Ln.10001@all1)@[Dev:sip:[email protected]:6062]
Call to sip:[email protected]:6062 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6062
Call is terminated
Hi, Mike

Mike, I warned you, but you ignored :mrgreen: I said that, when you make a call to Skype, you have to dial <prefix><country_code><phone_number>. You have prefix here (9), phone number (0555852563) but no country code, 00xx. Where it is? :mrgreen: Skype require this, otherwise you cannot make call. Also, I repeat, don't forget, you need Skype credit to be allowed to make such phone calls, otherwise you will get "busy" again.

Cheers
vali

P.S I didn't had too much time to know Cyprus yet, until now I like it, next holidays I will try to spend one week on Paphos or Pergamos 8)
 
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