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Error during installation of 3CX Plugin

Discussion in 'CRM / Helpdesk / App Integration' started by ulasozcelik, Jan 27, 2018.

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  1. ulasozcelik

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    OS: Windows 7 Pro 32bit

    I've pre-installed the Microsoft C++ 2010 SP1 + 2015 SP2 + the most recent version of 3CX Windows Client. When I try to install the most recent version of 3CX Plugin, I get the following error:

    11.jpg 22.jpg

    Please advise - thanks!
     
  2. Anh Luong

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    Im using Win 10 64bit ok
     
  3. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello @ulasozcelik,

    TAPI is only available in 64 bits operating systems, that's why you get that error.

    Kind regards.
    Ernesto.
     
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  4. ulasozcelik

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    Oh no! Is there anyway to make it work on a 32bit OS? We'll be running it inside a VDI environment and it's impossible to switch the golden image to a 64bit OS just to accommodate this TAPI incompatibility.
     
    #4 ulasozcelik, Feb 10, 2018
    Last edited: Feb 10, 2018
  5. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    If you need the single line TAPI, then please send me a private message and I will give you instructions. Multiline TAPI only works in 64 bits operating systems...

    The single line TAPI will only let you make outbound calls for a single 3CXPhone instance running in the machine. So if you have many agents in different terminal server sessions running 3CXPhone, then this will not be a solution for you. But if you have a single user, then I can give you a solution.
     
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  6. Alexander Walden

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    i have a similar Problem on my Win 7 32 bit. The Installation of the Tapi-Driver dosent work. Please send me the solution. We are all Single user.
     
  7. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello @Alexander Walden,

    Please send me a private message with your email address, so I can contact you back.

    Kind regards.
     
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