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Error in IVR Session

Discussion in '3CX Phone System - General' started by kchua, Jun 23, 2010.

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  1. kchua

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    I was running 3CX Free Edition 8.0.10116.583 and have a IVR configured with a MP3 prompt.

    I am just updated it to v8.10824 and when a call comes in and goes to the IVR, a voice prompt will say "Error in IVR Session".

    I tried to restart the Digital Receptionist service in the Service Status page and the problem persist.

    The Digital Receptionist is on virtual extension 801 and below is the server log. Not sure what's wrong. Could the STUN request timed out be a cause?

    13:09:58.172 Active calls counted toward license limit: []
    13:09:26.174 Active calls counted toward license limit: []
    13:09:11.271 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 192.168.1.100:5060
    13:09:08.264 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 192.168.1.100:5060
    13:09:05.233 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 192.168.1.100:5060
    13:09:02.200 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 192.168.1.100:5060
    13:08:59.164 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.100:5060
    13:08:54.176 Active calls counted toward license limit: []
    13:08:30.695 [CM503008]: Call(6): Call is terminated
    13:08:24.863 [CM503007]: Call(6): Device joined: sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd
    13:08:24.859 [CM503007]: Call(6): Device joined: sip:clickhere2*kevin@sip.pfingo.com:5060
    13:08:24.853 [CM505001]: Ext.801: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:801@127.0.0.1:5060]
    13:08:24.853 [CM503002]: Call(6): Alerting sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd
    13:08:24.723 [CM503025]: Call(6): Calling Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd]
    13:08:24.710 [CM503004]: Call(6): Route 1: Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd]
    13:08:24.709 [CM503010]: Making route(s) to <sip:801@192.168.1.100:5060>
    13:08:24.706 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] PBX contact: [sip:clickhere2*kevin@116.88.246.87:5060]
    13:08:24.701 [CM503001]: Call(6): Incoming call from 63100203@(Ln.10000@Pfingo) to <sip:801@192.168.1.100:5060>
    13:08:24.377 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:801
    13:08:22.178 Active calls counted toward license limit: []
    13:08:02.607 [CM503008]: Call(5): Call is terminated
    13:07:56.776 [CM503007]: Call(5): Device joined: sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd
    13:07:56.773 [CM503007]: Call(5): Device joined: sip:clickhere2*kevin@sip.pfingo.com:5060
    13:07:56.767 [CM505001]: Ext.801: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:801@127.0.0.1:5060]
    13:07:56.766 [CM503002]: Call(5): Alerting sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd
    13:07:56.618 [CM503025]: Call(5): Calling Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd]
    13:07:56.586 [CM503004]: Call(5): Route 1: Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd]
    13:07:56.585 [CM503010]: Making route(s) to <sip:801@192.168.1.100:5060>
    13:07:56.582 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] PBX contact: [sip:clickhere2*kevin@116.88.246.87:5060]
    13:07:56.577 [CM503001]: Call(5): Incoming call from 63100203@(Ln.10000@Pfingo) to <sip:801@192.168.1.100:5060>
    13:07:56.250 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:801
    13:07:50.180 Active calls counted toward license limit: []
    13:07:18.182 Active calls counted toward license limit: []
    13:06:46.184 Active calls counted toward license limit: []
    13:06:14.176 Active calls counted toward license limit: []
    13:05:42.178 Active calls counted toward license limit: []
    13:05:10.180 Active calls counted toward license limit: []
    13:04:38.182 Active calls counted toward license limit: []
    13:04:08.179 Active calls counted toward license limit: []
    13:03:36.182 Active calls counted toward license limit: []
    13:03:04.184 Active calls counted toward license limit: []
    13:02:48.906 [CM503008]: Call(4): Call is terminated
    13:02:43.074 [CM503007]: Call(4): Device joined: sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd
    13:02:43.070 [CM503007]: Call(4): Device joined: sip:clickhere2*kevin@sip.pfingo.com:5060
    13:02:43.064 [CM505001]: Ext.801: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:801@127.0.0.1:5060]
    13:02:43.063 [CM503002]: Call(4): Alerting sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd
    13:02:42.919 [CM503025]: Call(4): Calling Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd]
    13:02:42.894 [CM503004]: Call(4): Route 1: Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd]
    13:02:42.893 [CM503010]: Making route(s) to <sip:801@192.168.1.100:5060>
    13:02:42.891 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] PBX contact: [sip:clickhere2*kevin@116.88.246.87:5060]
    13:02:42.885 [CM503001]: Call(4): Incoming call from 63100203@(Ln.10000@Pfingo) to <sip:801@192.168.1.100:5060>
    13:02:42.561 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:801
    13:02:32.186 Active calls counted toward license limit: []
    13:02:11.861 [CM503008]: Call(3): Call is terminated
    13:02:06.037 [CM503007]: Call(3): Device joined: sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd
    13:02:06.032 [CM503007]: Call(3): Device joined: sip:clickhere2*kevin@sip.pfingo.com:5060
    13:02:06.025 [CM505001]: Ext.801: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:801@127.0.0.1:5060]
    13:02:06.025 [CM503002]: Call(3): Alerting sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd
    13:02:05.830 [CM503025]: Call(3): Calling Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd]
    13:02:05.787 [CM503004]: Call(3): Route 1: Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd]
    13:02:05.786 [CM503010]: Making route(s) to <sip:801@192.168.1.100:5060>
    13:02:05.783 [CM505003]: Provider:[Pfingo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [GRSIPGateway V 3.2.0 080606] PBX contact: [sip:clickhere2*kevin@116.88.246.87:5060]
    13:02:05.778 [CM503001]: Call(3): Incoming call from 63100203@(Ln.10000@Pfingo) to <sip:801@192.168.1.100:5060>
    13:02:05.213 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:801
    13:02:03.822 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:IVRForward@127.0.0.1:40600;rinstance=747296b53a4a4409/IVRForward]
    13:02:03.821 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:EndCall@127.0.0.1:40600;rinstance=25b66703eaa90080/EndCall]
    13:02:03.805 [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:801@127.0.0.1:40600;rinstance=9c20eadcf5a448cd/801]
    13:02:03.797 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=1fae848e607c5cc0/999]
    13:02:00.188 Active calls counted toward license limit: []
    13:01:28.190 Active calls counted toward license limit: []
    13:01:26.027 [EC200004]: IVR server is connected: application:praise:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:60935
    13:00:56.192 Active calls counted toward license limit: []
    13:00:35.700 [CM504002]: Ext.IVRForward: a contact is unregistered. Contact(s): []
    13:00:35.699 [CM504002]: Ext.EndCall: a contact is unregistered. Contact(s): []
    13:00:35.699 [CM504002]: Ext.801: a contact is unregistered. Contact(s): []
    13:00:35.690 [CM504002]: Ext.999: a contact is unregistered. Contact(s): []
    13:00:35.124 [EC100004]: Connection with IVR server is lost
    13:00:24.194 Active calls counted toward license limit: []
    12:59:52.196 Active calls counted toward license limit: []
    12:59:20.198 Active calls counted toward license limit: []
    12:58:48.200 Active calls counted toward license limit: []
    12:58:38.163 [CM504001]: Ext.200: new contact is registered. Contact(s): [sip:200@192.168.1.107:5062/200]
    12:52:24.221 Active calls counted toward license limit: []
    12:51:52.223 Active calls counted toward license limit: []
     
  2. KerryG

    KerryG Active Member

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    You have to restart the web service.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. kchua

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    I restarted the Casinna web server but the problem remains. Although the service is running, when you telnet to localhost at port 5484, there is no response.
     
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