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Error timeout

Discussion in 'iOS' started by skyvoip, Nov 23, 2015.

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  1. skyvoip

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    Hello,

    I have installed 3cx 14 on windows 8.1 64x i creat connection local but on iphone work like that on hook and every thing aprox fine but at the top left on the screen it says
    timeout connecting destination not found
    and like that but on hook stable while in app if i close it some times they cant call me only when i open it
    so please help guys
    btw what is the port for public ip cz i am using port forwarding for real ip

    Thanks
     
  2. IliasL_3CX

    3CX Support

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    Hi there,

    In the following link you will see the ports that are used and have to be open so that you are able to see presence: http://www.3cx.com/docs/3cx-phone-system-v14-ports/
    With regards to when the app is closing review the following link which can assist you on configuring push notifications:
    http://www.3cx.com/docs/configuring-apple-push/

    Best Regards
     
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  3. TCF

    TCF

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    I have the same issue. Even with the ports open I am unable to connect. It says on hook but I get a connecting/timeout error when opening the app.
     
  4. IliasL_3CX

    3CX Support

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    Hi there,

    Are the ports correctly forwarded ?

    Kind Regards
     
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