error when using DNS name on 3CX VoIP Client registration

Discussion in '3CX Phone System - General' started by arvine, Jun 29, 2009.

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  1. arvine

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    When 3CX VoIP Client registers using IP address, everything works fine but when 3CX VoIP Client registers under 3cx.companyname.com (DNS name) – IT CAN ACCEPT CALLS BUT CANNOT MAKE CALLS.. What do you think is the problem? Can someone help me?


    Logs for additional Information:


    When Trying to make a call – does not work if registered as 3cx.companyname.com

    11:56:12.478 [CM302001]: Authorization system can not identify source of: SipReq: SUBSCRIBE #any-dn#@3cx.companyname.com:5060 tid=c736367182517351 cseq=SUBSCRIBE contact=0917@192.168.6.178:5070 / 1 from(wire)
    11:56:12.337 [CM504001]: Ext.1004: new contact is registered. Contact(s): [sip:1004@192.168.5.50:5066;transport=udp/1004]
    11:56:11.806 [CM503008]: Call(386): Call is terminated
    11:56:11.806 [CM502001]: Source info: From: "3CXPhone"<sip:0917@3cx.companyname.com:5060>;tag=b033d65c<sip:089100@3cx.companyname.com:5060>
    11:56:11.806 [CM503013]: Call(386): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 089100@3cx.companyname.com:5060 tid=567232220b68e16c cseq=INVITE contact=0917@192.168.6.178:5070 / 2 from(wire)
    11:56:11.712 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:089100@3cx.companyname.com:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.6.178:5070;branch=z9hG4bK-d8754z-0b2fed53894c2d08-1---d8754z-;rport=5070
    Max-Forwards: 70
    Contact: <sip:0917@192.168.6.178:5070>
    To: <sip:089100@3cx.companyname.com:5060>
    From: "3CXPhone"<sip:0917@3cx.companyname.com:5060>;tag=b033d65c
    Call-ID: ZjgwMjIxYTQ1NWVmNjM1Y2RhNjFlNDk1YWYxNWVlMzM.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
    Supported: replaces
    User-Agent: 3CX Phone 7.0.4526.0
    Content-Length: 0
    11:56:11.712 [CM302001]: Authorization system can not identify source of: SipReq: INVITE 089100@3cx.companyname.com:5060 tid=0b2fed53894c2d08 cseq=INVITE contact=0917@192.168.6.178:5070 / 1 from(wire)


    When Accepting a call - works if registered as 3cx.companyname.com (but for the one called only)

    12:04:54.212 [CM503008]: Call(388): Call is terminated
    12:04:54.196 [CM503008]: Call(388): Call is terminated
    12:04:51.774 [CM503007]: Call(388): Device joined: sip:0917@192.168.6.178:5070;rinstance=540bda4861dfcbf8
    12:04:51.759 [CM503007]: Call(388): Device joined: sip:5278@192.168.5.53:5060
    12:04:49.696 [CM505001]: Ext.0917: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.5.19:5060]
    12:04:49.680 [CM503002]: Call(388): Alerting sip:0917@192.168.6.178:5070;rinstance=540bda4861dfcbf8
    12:04:49.133 [CM503004]: Call(388): Calling: Ext:Ext.0917@[Dev:sip:0917@192.168.6.178:5070;rinstance=540bda4861dfcbf8]
    12:04:49.133 [CM503010]: Making route(s) to <sip:0917@192.168.5.19>
    12:04:49.118 [CM505001]: Ext.5278: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA922-6.1.3(a)] Transport: [sip:192.168.5.19:5060]
    12:04:49.102 [CM503001]: Call(388): Incoming call from Ext.5278 to <sip:0917@192.168.5.19>
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi arvine

    arvine, Voip Client is no longer supported since December last year. Sorry for inconvenience.
    Regarding issue, generally in cases of DNS resolution problems, use IP address instead of name.


    Regards
    vali
     
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  3. arvine

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    are there no other ways that i can use DNS name instead of IP address? thanks
     
  4. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi
    The old Voip Client lacks this feature, not resolving names. The new Voip Phone allow this feature, but it doesn't provide the "presence" list.
    Regards
    vali
     
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  5. arvine

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    Can you provide an official link to the documentation or any write ups saying that it is no longer supported? cheers~ thanks
     
  6. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Sure
    http://wiki.3cx.com/downloads

    There is a category, "End-of-Life" products.

    Regards
    vali
     
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  7. rllaneis

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    hi just wondering, what do you mean by new voip phone? is this a hardware phone or software phone?

    do you have a link on what software phones are supported by 3cx now? because in our company we use the 3cx voip client, and as it is no longer supported as you say, we need a replacement to it
     
  8. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi

    The 3CX Voip Phone is our official softphone - the replacement of our old Voip Client, which has been discontinued.
    However, few advices for you:
    - unlike Voip Client, it does not provides the "presence" list.
    - it is much easier to configure but, if you plan to tunnel-connect it to a PBX less than 7.1, do not use it (tunnel audio protocol has been updated/changed).
    - if you have a Voip Client installed, you may install the Voip Phone on the same machine, it doesn't conflict, excepting if you explicitely require same port.

    You may download it here
    http://www.3cx.com/downloads/3CXVoIPPhone3.msi

    Regards
    vali
     
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