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- Apr 2, 2008
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Good morning all
I have a problem with my 3CX Voip phone system. I used it as a cetral phone system where I connect my extensions (Using the 3CX VOIP client software tool). Everything worked fine until 3 days ago.
Since then every day at 18:00 pm (CET) I lose my external connection with my VOIP provider and then the day after I was able to get connection again. But the problem is now that since yesterday I lost my external connection, and since then I am not able to receive calls neither make them.
If I go to the Line Status section of the tool I get this status for the VOIP Lines:
And if I check the server status I dont stop getting this error message:
I dont know what is wrong, as I did not change anything and after talking with my VOIP provider they say that they did not do anything either and the system works as normal... it is strange that every day at 18:00 I got this problem.... but now "I dont have phone!!".
I have checked the STUN options:
I have asked my Internet provider to open the ports I use 5060 and 9000-9100 ( as I use the default configuration that 3CX sets after the installation).
Anybody has any ideas of what else I should check??
Thanks a lot
I have a problem with my 3CX Voip phone system. I used it as a cetral phone system where I connect my extensions (Using the 3CX VOIP client software tool). Everything worked fine until 3 days ago.
Since then every day at 18:00 pm (CET) I lose my external connection with my VOIP provider and then the day after I was able to get connection again. But the problem is now that since yesterday I lost my external connection, and since then I am not able to receive calls neither make them.
If I go to the Line Status section of the tool I get this status for the VOIP Lines:
Code:
10000 Line No: 881240063
Status: Not registered
And if I check the server status I dont stop getting this error message:
Code:
13:22:14.390 StunClient::onTestTout [CM506004]: STUN request to STUN server 64.69.76.23 has timed out; used Transport: 192.168.2.10:5060
I dont know what is wrong, as I did not change anything and after talking with my VOIP provider they say that they did not do anything either and the system works as normal... it is strange that every day at 18:00 I got this problem.... but now "I dont have phone!!".
I have checked the STUN options:
Code:
Default STUN server address stun.3cx.com Port 3478
Default second STUN server address stun2.3cx.com Port 3478
Timeout time for STUN response (ms)3000
Recheck external IP every (sec) 1200
I have asked my Internet provider to open the ports I use 5060 and 9000-9100 ( as I use the default configuration that 3CX sets after the installation).
Anybody has any ideas of what else I should check??
Thanks a lot