Europe-style ring when outbound rule specifies 2nd route

Discussion in '3CX Phone System - General' started by JHirth@evidensics.co, Aug 16, 2016.

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  1. JHirth@evidensics.co

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    Having a strange issue on v15 sp1:

    If I specify a second route on an outbound rule then any outbound calls on that route hear a ring that i'd describe as a europe-style ringing, sort of a double ring, then a pause, then double ring.

    If I remove the 2nd route from the same outbound rule then calls out hear a standard US ring.

    It's not provider specific. It makes no difference what provider I specify as route 1 and 2. I can even specify the same provider as 1 and 2 to duplicate the issue.

    I contacted partner support but they were unable to duplicate the issue. They suggested that the ringtone comes from the provider and that i should do a packet cap.

    Any one with any other ideas?

    Thanks
    Jeff
     
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