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EUTELIA, incoming calls hung up after 30/32 seconds

Discussion in '3CX Phone System - General' started by gecomail, Dec 17, 2010.

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  1. gecomail

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    Apr 11, 2008
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    hi, i have installed 3cx and 2 voip providers.
    Eutelia and Messagenet.
    I can make outgoing calls with both provider without problems.
    when i recive a call, with messagenet all work fine but if i recive on eutelia provider, the call hung up after 30/32 seconds.
    the log agent write :

    11:44:28.117 [CM503008]: Call(3): Call is terminated
    11:44:28.086 [CM503021]: Call(3): ACK is not received
    11:44:22.351 Currently active calls - 1: [3]

    i have change router, open ports 5060-5061,3478,9000-9050 and nat these to the ip of 3cx, diable stun server and use
    the actual ip of my adsl.., delete the provider and recreate with 3cx eutelia template.
    i don't understand why with messagenet all wotk fine and with eutelia not.
    if it is a connectione problem (firewalls rules or ather) why messagenet work good ??
    if i use the eutelia account on a ip phone directely (i use Gigaset 470ip) all work fine
    sorry for my bad english ... :)
    merry christmas...


    this is the log
    11:44:28.117 [CM503008]: Call(3): Call is terminated
    11:44:28.086 [CM503021]: Call(3): ACK is not received
    11:44:22.351 Currently active calls - 1: [3]
    11:43:56.117 [CM503007]: Call(3): Device joined: sip:801@127.0.0.1:40600;rinstance=6b706f6b6d0829e0
    11:43:56.101 [CM503007]: Call(3): Device joined: sip:0574000000@voip.eutelia.it:5060
    11:43:56.086 [MS210003] C:3.1:Answer provided. Connection(transcoding mode[unsecure]):94.39.216.41:12694(12695)
    11:43:56.086 [MS210001] C:3.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40614(40615)
    11:43:56.070 Remote SDP is set for legC:3.2
    11:43:56.070 [CM505001]: Ext.801: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:801@127.0.0.1:5060]
    11:43:56.070 [CM503002]: Call(3): Alerting sip:801@127.0.0.1:40600;rinstance=6b706f6b6d0829e0
    11:43:55.867 [CM503025]: Call(3): Calling Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=6b706f6b6d0829e0]
    11:43:55.851 [MS210002] C:3.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7004(7005)
    11:43:55.836 [CM503004]: Call(3): Route 1: Ext:Ext.801@[Dev:sip:801@127.0.0.1:40600;rinstance=6b706f6b6d0829e0]
    11:43:55.836 [CM503010]: Making route(s) to <sip:801@192.168.0.251:5060>
    11:43:55.836 [MS210000] C:3.1:Offer received. RTP connection: 83.211.227.13:50970(50971)
    11:43:55.836 Remote SDP is set for legC:3.1
    11:43:55.836 [CM505003]: Provider:[Eutelia ] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-SIPGateway/IOS-12.x] PBX contact: [sip:0574000000@94.39.216.41:12661]
    11:43:55.804 [CM503001]: Call(3): Incoming call from 335000000@(Ln.10003@Eutelia 057400000) to <sip:801@192.168.0.251:5060>
    11:43:55.742 [CM503012]: Inbound office hours rule (unnamed) for 10003 forwards to DN:801
     
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