Exchange voice mail question

Discussion in '3CX Phone System - General' started by ndl, Jan 21, 2009.

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  1. ndl

    ndl

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    If you have 3cx setup to use exchange for voice mail does the email address have to match a user or can it also match a distribution list?

    I have a extension number setup which is not for a real person but I do want the extension to have voice mail, so I have set the email address for a exchange distribution group .

    Extensions that have a user email address associated with them do have voice mail.

    How does the matching of a 3cx extensions to exchange work?


    martin
     
  2. discovery1

    discovery1 Member

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    Some good reading

    http://searchexchange.techtarget.com/video/0,297151,sid43_gci1333711,00.html

    And of course the 3CX documentation

    http://www.3cx.com/support/exchange-server-2007.html
     
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  3. ndl

    ndl

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    Sorry not sure how this answers my question.

    I’ve read http://www.3cx.com/support/exchange-server-2007.html I have exchange UM working for real users, my question is about voice mail for an extension going to a email distribution group not a real user.
     
  4. William400

    William400 Well-Known Member

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    Hi

    In 3CX you can enter any email address. However since you are using Exchange and routing VM to Exchange you will need to set the VM rules on Exchange and route as desired within Exchange.

    As soon as 3CX passes the VM call to Exchange then 3CX is out of the VM control.
     
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