Hi, please correct me if I'm wrong, but it seems like 3cx support is structured like this: Business -> Reseller/Partner -> Actual 3cx support team. Businesses first need to get support from their 3cx partner and their 3cx partner gets support from 3cx. Is that accurate? Does anyone here have experience with the paid support? -What's the availability (is it 24/7)? Is it via phone or just email/forum only (I know it says phone,email, etc but not sure if that is just for partner or specifically 3cx)? Are there different levels of support available or is it you have it or you don't? I'm looking at doing my first live setup, which isn't a problem, but the client asked about what if the system stops working in 2 months- how responsive would support be before it was working again. Any experiences or answers to the above questions would be greatly appreciated- thanks.