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Solved Expired certificates

Discussion in '3CX Phone System - General' started by sunkiddance, Jan 5, 2017.

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  1. sunkiddance

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    We have v15 with maintenance running until July 2017.

    We use a 3CX supplied/generated FQDN.

    For some reason, the certificate has expired (in October) and was not automatically renewed.

    How do I get the certificate renewed?

    Thanks
    Terence
     
    Sopock likes this.
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    hello there,

    What Service pack are you on? are you on windows or linux?
     
  3. sunkiddance

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    Running on Windows. According to the program I am running version 15.0.0.

    I no longer have anything showing under "updates" so not sure how I can get to install a service pack - when I click on the "Updates" button of the dashboard I get the following:

    Internal Server Error(500)

    System.FormatException: Input string was not in a correct format.

    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

    at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)

    at ManagementConsoleJS.VersionStringComparer.CompareStatic(String x, String y)

    at ManagementConsoleJS.Firmware.get_OutOfDate()

    at ManagementConsoleJS.UpdateService.UpdateNotification(IEnumerable`1 list)

    at ManagementConsoleJS.UpdateService.<BuildListForUpdateAsync>d__15.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

    at ManagementConsoleJS.Controllers.UpdateCheckerController.<CheckForUpdates>d__4.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

    at Microsoft.AspNetCore.Mvc.Internal.ObjectMethodExecutor.<CastToObject>d__40`1.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

    at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.<InvokeActionFilterAsync>d__28.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

    at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.<InvokeAsync>d__18.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

    at Microsoft.AspNetCore.Builder.RouterMiddleware.<Invoke>d__4.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

    at ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.<Invoke>d__3.MoveNext()

    Thanks
    Terence
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Navigate to dashboard and under the Information column should state the build number of the PBX, next to the license. Let me know what that is
     
  5. sunkiddance

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    I have done a snip of that section of the dashboard:

    upload_2017-1-5_16-37-41.png

    Thanks
     
  6. Sopock

    Sopock Member

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    That typo is not fixed in SP4! http://www.3cx.com/docs/manual/backup-restore-failover/#h.1v18ule7pjy
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 Sopock, Jan 5, 2017
    Last edited: Jan 5, 2017
  7. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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  8. sunkiddance

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    Thank Yiannis - after following your instructions I have up to date certificates and the system is up and running properly.

    One thing I notice, now under updates, for phone templates you have to select them one at a time - there is no longer a box to tick to say select all - bit of a pain.

    Anyway - this can be marked as resolved.

    Thanks for your help.

    Terence
     
  9. SON

    SON

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    We have v15 with valid maintenance running
    We use a 3CX supplied/generated FQDN.

    For some reason, the certificate has expired and was not automatically renewed.

    How do I get the certificate renewed?
     
  10. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    @SON
    Please check your inbox, i have sent you a p.m
     
  11. PatLCF

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    Hi, YiannisH

    We have the same problem - "Lets Encrypt SSL certificate Renewed FAIL". We have version 15.5.

    Can you p.m the solution to me?

    Thanks
     
  12. PatLCF

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    Hi, YiannisH

    We have the same problem - "Lets Encrypt SSL certificate Renewed FAIL". We have version 15.5.

    Can you p.m the solution to me?

    Thanks
     
  13. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @PatLCF

    There is no standard solution for this as there are different reasons that can cause this. One is dns or firewall issues. Another reason could be that you changed the licence without re-installing the PBX and let's encrypt refuses to update the certificate as the FQDN and key do not match. Also your maintenance may have run out so the certificate will not update and many more.
    We will need to check your installation and see. Please check your inbox.
     
  14. Saniel

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    Hi, YiannisH

    We have v15 system, 3CX supplied/generated FQDN from July 2017.
    The certificate has expired and was't automatically renewed at now.

    Can you help please with this ?

    Thanks
     
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