Comming accross the CDR there are various accronoums, knowing what these mean would be of high inportance. if i could have the definitions for Reason Terminated and reason changed it would already be extremely helpful. HistoryID – seems to be an event ID number which is fine Callid – unique call identification number which is fine Duration – the time between the start and end of a call which is fine. TimeStart – the time stamp when an even started TimeAnswered - not sure what this is as either blank or exactly the same as TimeStart TimeEnd – seems to be the time of termination of call. ReasonTerminate – assumption is a reason for why the call ended and gives the following options • Connected • Failed • Failed_cancelled • NoAnswerTimeout • NoRouteExists • Redirected • RouteBusy • RouteNotFound • TargetBusy • TargetNotFound • TerminatedbyDst • TerminatedByRule • TerminatedBySync Would need to understand what each of these means and what it tells us FromNo – fine ToNo – fine FromDN – fine ToDn – fine DialNo –fine ReasonChanged – list of 8 text options – • FailedBXferOfDst, • FailedBXferOfSrc, • Fwd_NoAnswer, • Fwd_OnBusy, • QFwdToDNA, • Redirected, • ReplacedDst, • ReplacedSrc Would need to understand what each of these means and what it tells us FinalNumber – fine FinalDN – fine Chains – Seems t be the call path flow .. fine FromDispname, ToDispname, FinalDispname – names, numbers or phone groups (or blank) ToType – Text Options – Extension, IVR, LastValid, Line, Queue .. fine FinalType – larger range of text options .. fine Would need to understand each of these fields.