Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Export exstension issue

Discussion in '3CX Phone System - General' started by Jacky Liu, Apr 2, 2018.

Thread Status:
Not open for further replies.
  1. Jacky Liu

    Joined:
    Mar 13, 2018
    Messages:
    1
    Likes Received:
    0
    HI,

    I created an extension,The first and last names are in chinese.
    [​IMG]
    Next,I exported this extension.I used Microsoft office 2016.The name is garbled and there is a misplaced.
    [​IMG]
     

    Attached Files:

  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,380
    Likes Received:
    84
    Try exporting again but instead of opening with Notepad++.

    I think you might realize that the issue is Excel and the way it reads UTF-8 characters....

    See below the same file opened with Notepad++ and with Excel:
    upload_2018-4-2_16-20-31.png


    Free advice!
    Open the file with Notepad++ before opening it with Excel and go to Encoding, then select "Convert to UTF-8 BOM".
    Save the file and now open with Excel
    upload_2018-4-2_16-23-21.png
     
    craigreilly likes this.
Thread Status:
Not open for further replies.