Export exstension issue

Discussion in '3CX Phone System - General' started by Jacky Liu, Apr 2, 2018.

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  1. Jacky Liu

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    HI,

    I created an extension,The first and last names are in chinese.
    [​IMG]
    Next,I exported this extension.I used Microsoft office 2016.The name is garbled and there is a misplaced.
    [​IMG]
     

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  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Try exporting again but instead of opening with Notepad++.

    I think you might realize that the issue is Excel and the way it reads UTF-8 characters....

    See below the same file opened with Notepad++ and with Excel:
    upload_2018-4-2_16-20-31.png


    Free advice!
    Open the file with Notepad++ before opening it with Excel and go to Encoding, then select "Convert to UTF-8 BOM".
    Save the file and now open with Excel
    upload_2018-4-2_16-23-21.png
     
    craigreilly likes this.
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