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- Feb 1, 2018
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Howdy,
I'm setting up a 3CX system for 200+ users who are currently on another vendors rather dated SIP system. We're doing a slow transition from one to the other. Big bang is out of the question.
I set up an extension on 3CX the way we want new users to start. I then did a csv export of that extension and used it as a base to create a csv spreadsheet with all users to import back into 3CX. That way I don't have to manually create 200+ users. That part works fine.
Problem is, the csv export of the example extension does not contain anything from the "Forwarding Rules" section, at least not the "Statuses" portion which is really important in our set-up. Basically, when DND status is set, the call will forward to a specific ext for internal and external calls. We set up new 3CX users with the DND toggle set (which is in the export) and a forward to an already established 3CX extension. That will allow us to transition over time with no call interruption or loss.
How can I set the Forwarding Rules for 200'ish users with a csv import? Even better, how can I export the Forwarding Rules set-up for any given extension? Image shows the info I need.
Thanks.
I'm setting up a 3CX system for 200+ users who are currently on another vendors rather dated SIP system. We're doing a slow transition from one to the other. Big bang is out of the question.
I set up an extension on 3CX the way we want new users to start. I then did a csv export of that extension and used it as a base to create a csv spreadsheet with all users to import back into 3CX. That way I don't have to manually create 200+ users. That part works fine.
Problem is, the csv export of the example extension does not contain anything from the "Forwarding Rules" section, at least not the "Statuses" portion which is really important in our set-up. Basically, when DND status is set, the call will forward to a specific ext for internal and external calls. We set up new 3CX users with the DND toggle set (which is in the export) and a forward to an already established 3CX extension. That will allow us to transition over time with no call interruption or loss.
How can I set the Forwarding Rules for 200'ish users with a csv import? Even better, how can I export the Forwarding Rules set-up for any given extension? Image shows the info I need.
Thanks.