ext to ext calls work, VOIP in or out does not. See logs...

Discussion in '3CX Phone System - General' started by bifficus, Feb 13, 2008.

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  1. bifficus

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    Hello,

    Thanks in advance for your help. I really want to get this running.

    I am running the latest betas (feb 12) of the server and client, and I use VBuzzer for VOIP. I am able to get the two clients to talk to each other after a fresh restart of the client. That will work fine UNTIL I try to dial out of the network. At that point, the internal extensions will fail to connect as well until both of them are turned off, and then both of them restarted.

    I have a windows 2003 server with two nics, one with a public, the other with a private IP. When I install to the server, it says that all the ports are fine, but that the firewall test fails because it is on a public IP. It delivers an error code 13, and instructs us to read the FAQ, but there is no information on that.

    After struggling with that configuration and reading various posts, I decided to try to install the phone system on a windows XP box behind the network. I get the exact same behavior with respect to the internal extensions connecting to each other - until an outside call is attempted. In the internal box, the firewall test passes, but tells me that the ports have been forwarded.

    I have run various other softphones (skype and the vbuzzer client) successfully on the network, but I have been trying all day to get this to work without any success.

    Please help.... (see the logs below, with bold and comments)

    Thank you,

    Todd

    and finally, you can see that we are back to the authentication problems, and the two clients will not speak again until both are closed and restarted. I'm stumped.
    00:20:56.843 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: INVITE 112@24.84.126.117:5060 tid=7f202377ef2f4046 cseq=INVITE contact=111@192.168.0.4:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:20:32.953 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: INVITE 111@24.84.126.117:5060 tid=c96ba7122d5ace77 cseq=INVITE contact=112@192.168.0.22:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:20:17.546 Call::Terminate [CM503008]: Call(7): Call is terminated
    00:20:17.531 Call::RouteFailed [CM503014]: Call(7): Attempt to reach [sip:6046126274@24.84.126.117:5060] failed. Reason: Not Found
    00:20:17.531 CallCtrl::eek:nSelectRouteReq [CM503013]: Call(7): No known route to target: [sip:6046126274@24.84.126.117:5060]
    00:20:17.484 CallCtrl::eek:nIncomingCall [CM503001]: Call(7): Incoming call from Ext.112 to [sip:6046126274@24.84.126.117:5060]
    As you can see, various internal calls worked fine. Now lets try dialing out.
    00:19:47.312 Call::Terminate [CM503008]: Call(6): Call is terminated
    00:19:47.312 Call::Terminate [CM503008]: Call(6): Call is terminated
    00:19:41.625 CallCtrl::eek:nLegConnected [CM503007]: Call(6): Device joined: sip:112@192.168.0.22:5070;rinstance=3e6ed2502344f11b
    00:19:41.609 CallCtrl::eek:nLegConnected [CM503007]: Call(6): Device joined: sip:111@192.168.0.4:5070;rinstance=f665793cce193361
    00:19:35.609 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(6): Calling: Ext:112@[Dev:sip:112@192.168.0.22:5070;rinstance=3e6ed2502344f11b]
    00:19:35.593 CallCtrl::eek:nIncomingCall [CM503001]: Call(6): Incoming call from Ext.111 to [sip:112@24.84.126.117:5060]
    00:19:27.218 Call::Terminate [CM503008]: Call(5): Call is terminated
    00:19:27.218 Call::Terminate [CM503008]: Call(5): Call is terminated
    00:19:16.000 CallCtrl::eek:nLegConnected [CM503007]: Call(5): Device joined: sip:111@192.168.0.4:5070;rinstance=f665793cce193361
    00:19:16.000 CallCtrl::eek:nLegConnected [CM503007]: Call(5): Device joined: sip:112@192.168.0.22:5070;rinstance=3e6ed2502344f11b
    00:19:12.625 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(5): Calling: Ext:111@[Dev:sip:111@192.168.0.4:5070;rinstance=f665793cce193361]
    00:19:12.593 CallCtrl::eek:nIncomingCall [CM503001]: Call(5): Incoming call from Ext.112 to [sip:111@24.84.126.117:5060]
    00:19:05.312 Call::Terminate [CM503008]: Call(4): Call is terminated
    00:19:05.312 Call::Terminate [CM503008]: Call(4): Call is terminated
    00:18:55.500 CallCtrl::eek:nLegConnected [CM503007]: Call(4): Device joined: sip:112@192.168.0.22:5070;rinstance=3e6ed2502344f11b
    00:18:55.281 CallCtrl::eek:nLegConnected [CM503007]: Call(4): Device joined: sip:111@192.168.0.4:5070;rinstance=f665793cce193361
    00:18:51.078 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(4): Calling: Ext:112@[Dev:sip:112@192.168.0.22:5070;rinstance=3e6ed2502344f11b]
    00:18:51.046 CallCtrl::eek:nIncomingCall [CM503001]: Call(4): Incoming call from Ext.111 to [sip:112@24.84.126.117:5060]
    00:18:41.453 Call::Terminate [CM503008]: Call(3): Call is terminated
    whoops, tried to answer it... pressed the wrong button, my bad
    00:18:41.406 Call::RouteFailed [CM503014]: Call(3): Attempt to reach [sip:112@24.84.126.117:5060] failed. Reason: Busy
    00:18:41.343 CallLeg::eek:nFailure [CM503003]: Call(3): Call to sip:112@24.84.126.117:5060 has failed; Cause: 486 Busy Here; from IP:192.168.0.22:5070
    00:18:34.031 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(3): Calling: Ext:112@[Dev:sip:112@192.168.0.22:5070;rinstance=3e6ed2502344f11b]
    00:18:34.015 CallCtrl::eek:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.111 to [sip:112@24.84.126.117:5060]
    00:18:26.359 ExtnCfg::updateContact [CM504001]: Ext.111: new contact is registered. Contact(s): [sip:111@192.168.0.4:5070;rinstance=f665793cce193361/111]
    00:18:18.703 ExtnCfg::updateContact [CM504001]: Ext.112: new contact is registered. Contact(s): [sip:112@192.168.0.22:5070;rinstance=3e6ed2502344f11b/112]
    At this point I closed and restarted both clients. You can see that they will now register, and be able to make calls to each other.
    00:18:05.000 ExtnCfg::updateContact [CM504002]: Ext.111: a contact is unregistered. Contact(s): []
    00:17:45.734 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 24.84.126.117:5060 tid=1079614f3a502229 cseq=REGISTER contact=112@192.168.0.22:5070 / 3 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:17:26.281 ExtnCfg::updateContact [CM504001]: Ext.111: new contact is registered. Contact(s): [sip:111@192.168.0.4:5070;rinstance=eb172e77a123c904/111]
    00:17:16.687 ExtnCfg::updateContact [CM504002]: Ext.111: a contact is unregistered. Contact(s): []
    00:16:40.812 ExtnCfg::updateContact [CM504001]: Ext.111: new contact is registered. Contact(s): [sip:111@192.168.0.4:5070;rinstance=01316b6b8d3c602f/111]
    00:16:33.453 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 24.84.126.117:5060 tid=b8591049517da878 cseq=REGISTER contact=111@192.168.0.4:5070 / 3 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:16:01.093 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: INVITE 6046126274@24.84.126.117:5060 tid=4e79cf22097f5b05 cseq=INVITE contact=111@192.168.0.4:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:15:53.781 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: INVITE 112@24.84.126.117:5060 tid=3b5ef87f9c675f6c cseq=INVITE contact=111@192.168.0.4:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:15:33.890 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10000@vpizzer
    00:15:33.218 ClientRegs::Register [CM504003]: Sent registration request for 10000@vpizzer
    00:13:48.125 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: INVITE 112@24.84.126.117:5060 tid=971d01646e62c102 cseq=INVITE contact=111@192.168.0.4:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:13:29.562 ExtnCfg::updateContact [CM504001]: Ext.111: new contact is registered. Contact(s): [sip:111@192.168.0.4:5070;rinstance=01316b6b8d3c602f/111]
    00:13:29.343 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 24.84.126.117:5060 tid=af2f966ce82ce706 cseq=REGISTER contact=111@192.168.0.4:5070 / 3 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:11:37.203 ExtnCfg::updateContact [CM504001]: Ext.112: new contact is registered. Contact(s): [sip:112@192.168.0.22:5070;rinstance=3e6ed2502344f11b/112]
    00:11:36.968 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 24.84.126.117:5060 tid=dc686033e7151f6d cseq=REGISTER contact=112@192.168.0.22:5070 / 3 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    00:11:23.875 ExtnCfg::updateContact [CM504001]: Ext.111: new contact is registered. Contact(s): [sip:111@192.168.0.4:5070;rinstance=01316b6b8d3c602f/111]
    00:11:23.640 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 24.84.126.117:5060 tid=5377c855f5240f67 cseq=REGISTER contact=111@192.168.0.4:5070 / 3 from(wire); Reason: Credentials don't match, check that authorization-ID and password match
    Note how the login "fails" but then registers immediately thereafter.
     
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