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- May 30, 2013
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Hi,
I have a strange thing happening.
I had an extension XXX working hassle free. Cisco phone is connected to it
a few days back it stopped ringing and XXX dialed it goes directly to the VM
I have checked that phone is not set to DND. can still make calls from it.
from the server activity log it tells me that it is forwarded to VM due to busy or unavailable.
I have tried to use 3cx softphone and have the same issue.
I can delete and re-create extension but really would love to know where it could be fixed instead of re-creating.
Thanks very much
I have a strange thing happening.
I had an extension XXX working hassle free. Cisco phone is connected to it
a few days back it stopped ringing and XXX dialed it goes directly to the VM
I have checked that phone is not set to DND. can still make calls from it.
from the server activity log it tells me that it is forwarded to VM due to busy or unavailable.
I have tried to use 3cx softphone and have the same issue.
I can delete and re-create extension but really would love to know where it could be fixed instead of re-creating.
Thanks very much