bbaker73
Platinum Partner
- Joined
- Nov 27, 2015
- Messages
- 223
- Reaction score
- 62
Is there any way to set a status or use restrictions to "allow" internal calls or certain CID's if in that status, or use Exceptions to always allow internal or certain CID? There is no options for "allow", just forwarding, end call etc.
Example, users currently use status DND to log out of queues and forward internal and external calls to voicemail. I'd like a status where they can auto log out of queues, forward external calls to vm, but allow internal calls or certain extensions/CID's through.
Sometimes a user needs to be somewhat unavailable for most calls, but not completely unreachable should management etc need to reach them.
Example, users currently use status DND to log out of queues and forward internal and external calls to voicemail. I'd like a status where they can auto log out of queues, forward external calls to vm, but allow internal calls or certain extensions/CID's through.
Sometimes a user needs to be somewhat unavailable for most calls, but not completely unreachable should management etc need to reach them.