dustycr
Free User
- Joined
- Mar 7, 2017
- Messages
- 35
- Reaction score
- 4
Hello,
is it possible to play a sound and then after the sound has played forward the user to a ring group / call queue when the called extension is in a phone call or not registered?
I enabled the Option ,,Play Busy prompt when extension is busy" in Settings -> PBX and disabled ,,Allow multiple calls" in the extension. In the forwarding rules i have choosen the ring group which the call should be forwarded to if the extension is busy or unregistered.
Now if a user calls the extension he will be instantly forwarded to the ring group without the busy prompt.
Does somebody have a solution for that?
Thanks in advance
is it possible to play a sound and then after the sound has played forward the user to a ring group / call queue when the called extension is in a phone call or not registered?
I enabled the Option ,,Play Busy prompt when extension is busy" in Settings -> PBX and disabled ,,Allow multiple calls" in the extension. In the forwarding rules i have choosen the ring group which the call should be forwarded to if the extension is busy or unregistered.
Now if a user calls the extension he will be instantly forwarded to the ring group without the busy prompt.
Does somebody have a solution for that?
Thanks in advance