Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

"Extension is not registered" after login

Discussion in '3CX Phone System - General' started by kfhee, Jan 10, 2013.

Thread Status:
Not open for further replies.
  1. kfhee

    Joined:
    Jan 10, 2013
    Messages:
    1
    Likes Received:
    0
    I am using the 3CX MyPhone softclient and login succesfully using the correct Extension Number and PIN. I can see my status as available. The extnesion status will show "Not Registered"

    When I tried calling another extension I always get this message pop up "Your extension is not registered with 3CX Phone System so calls cannot be made. Make sure your extension is registered and try again"

    I am using the free 3CX PBX.

    Any help as to how I can call another extension?
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,097
    Likes Received:
    328
    Does the 3CX log show any "activity" (attempted login), when you first turn on/boot up the 3CX phone extension? There is a debug option in the 3CX phone itself, it should show what is happening during a registration attempt.

    Is this all on the same LAN, or is the extension remote to the 3Cx PBX?
     
Thread Status:
Not open for further replies.