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- May 24, 2012
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I have recorded a mailbox greeting and saved it as per the user guide. When I play back the message via 999 the correct message plays. If I phone from outside the system and get sent to voicemail a DIFFERENT message is played to the caller. This message is an old message that was previously used.
However, If the extension is NOT REGISTERED, the correct message plays to the caller.
I use Ninja soft phone for my extension and SBS 2008 Essentials for 3CX (free version).
I have browsed to the location of the WAV files on the server and verified that the correct message exists for this extension. The file I checked is C:\ProgramData\3CX\Data\Ivr\Voicemail\Data\101\savevmgreeting.wav
Can someone please tell me why the correct message will play to the caller only when the Ninja soft phone is not registered?
Thanks, Wayne
However, If the extension is NOT REGISTERED, the correct message plays to the caller.
I use Ninja soft phone for my extension and SBS 2008 Essentials for 3CX (free version).
I have browsed to the location of the WAV files on the server and verified that the correct message exists for this extension. The file I checked is C:\ProgramData\3CX\Data\Ivr\Voicemail\Data\101\savevmgreeting.wav
Can someone please tell me why the correct message will play to the caller only when the Ninja soft phone is not registered?
Thanks, Wayne