Extension status - external to voicemail, allow internal?

Discussion in '3CX Phone System - General' started by TBFC, Mar 20, 2018.

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  1. TBFC

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    Hi all,

    We're attempting to set up a status where external calls are sent to voicemail (barring some explicitly allowed ones), and internal calls go through as normal. Is there any way to configure this in the 3CX softphone client, or the Management Console?

    The reason for this request is we have a manager receiving a large number of unwanted external calls, while still needing internal contacts to call in. The current setup is for him to set himself as Do Not Disturb, which sends all calls to Voicemail, and for his team to inform him when a useful call has come in, so he can move himself to Available.

    If we were able to change the ring length for internal and external differently (20 seconds then voicemail for internal, 0 seconds then voicemail for external) that would be fine, but sadly that isn't an option currently.

    Has anyone had this requirement before, or any tips on how to achieve it? A solution that can quickly be turned on and off (like a status) would be preferred, but any response would be appreciated.

    Many thanks!
     
  2. fidoka

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    Did you try with the "Forwarding Rules" menu into the extension properties?
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  3. TBFC

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    We tried that - the issue is that the rules take place either after timeout (so the call goes through to the phone, which we're trying to avoid) or when the phone is busy (so internal calls won't be able to go through).
     
  4. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @TBFC

    How are the external calls ending up on the manager's extension? Does it have a direct DID? Is it part of a Ring Group? You may be able to do something with your inbound rules instead of changing status.
     
  5. TBFC

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    He has a direct outward-facing number, but a lot of calls also come in for him via the receptionists (forwarding to his extension) and to his department (us), either from our direct outward number, or through an option in the main IVR.
     
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