Extension Status: Not registered

Discussion in '3CX Phone System - General' started by segfault, Mar 18, 2008.

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  1. segfault

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    Hi


    I just newly install 3cxphonesystem but i am getting the error saying that Status: Not registered after i had added new extension. I' already disable the windows firewall and install on both windows2003 and vista but still the same. Below is the output from 'server status'. Anyone please kindly advice me for this issue. FYI: i am trying free version.


    00:59:03.894 MediaServerConnected [CM112000] Media Server is connected
    00:59:02.320 MediaServerReporting::Service *** Server shut down ***
    00:59:02.320 MediaServerReporting::Service *** Server started ***
    00:59:00.410 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@xx.xx.xx.xx:5100;user=phone
    00:58:56.871 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    00:58:51.247 MediaServerReporting::Service *** Connected to mylap:5483/IVRServer at 127.0.0.1:5483 ***
    00:58:50.749 IVRConnected [CM501004]: Connected: IVR Service
    00:58:50.747 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    00:58:49.746 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    00:58:48.745 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    00:58:47.745 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    00:58:46.751 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    00:58:46.751 MediaServerReporting::Service *** Disconnected from mylap:5483/IVRServer at 127.0.0.1:5483 ***
    00:58:44.145 CallMgr::eek:nAddIPs IP(s) added:[xx.xx.xx.xx]
    00:58:35.717 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@58.182.147.76:5100;user=phone
    00:58:34.136 MediaServerConnected [CM112000] Media Server is connected
    00:58:34.135 IVRConnected [CM501004]: Connected: IVR Service
    00:58:34.118 DBA [CM501003]: Connected: Database
    00:58:34.061 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [xx.xx.xx.xx]
    00:58:34.055 CallMgr::Initialize [CM501002]: Version: 5.1.4128.0
    00:58:34.054 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
    00:58:34.054 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
    00:58:34.051 LoadLicenceInfo [CM501010]: License Info: Load Failed


    Thanks & Regards
    segfault
     
  2. radelman

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    What hardware device are you trying to register?

    Richard
     
  3. segfault

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    Hi


    I am trying to register an extension and using 3CXVoip Client.


    Thanks & Regards
     
  4. kevin

    kevin Member

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    Hi Richard

    These two lines seem to indicate that one of the services does not manage to start up correctly. Please check the build number by going to the Server Status page. Also check the status lamps for all the services, also on the server status page.

    Reply to this post indicating the build number, the lamps which are on, the Windows version and language you are installing on, and also the output of the following command line commands:

    Code:
    netstat -a -b -n -p UDP
    
    Regards

    Kevin
     
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  5. segfault

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    Hi Kevin,

    Please refer below details information

    Please advice me for this issue. Thanks in advance.
     
  6. segfault

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    Hi
    Free version still need to request the free license and should load it? Any suggestion would be very appreciated.



    Thanks in advance
     
  7. josvic

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    Free version does'n need to request the free license to functionality...

    My suggest is to install a previous version of 3CX (5.0.3790 for example) and check if all is OK, if so, comment your issue to the technical support.

    The problem is to find a previous version...
     
  8. kevin

    kevin Member

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    Hi

    I cannot be absolutely sure, but the following:

    seems to indicate that you have a corrupt WinSock stack.

    You will need to fix this before getting reliable network connectivity.

    Regards

    Kevin
     
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  9. josvic

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    For that what Kevin says... the best way to do it is reinstall the TCP/IP windows protocol...
     
  10. kevin

    kevin Member

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    Regarding this:

    In this scenario the PBX will work in "Free Version" mode. If your installation is the "Free Version" then you can safely ignore this message.

    Regards

    Kevin
     
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  11. segfault

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    Hi All,

    Thanks for the support and advice. I had tested on new PC and now it is working fine.


    Regards
    myo
     
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