Extension Template - MAC Addresses

Discussion in '3CX Phone System - General' started by Michigander, Oct 11, 2017.

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  1. Michigander

    Sep 22, 2016
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    I am getting ready to import our extensions into 3CX and tried a test template to get a feel for it. Everything went well except it did not pre-populate the phone even though I included the MAC address and template. The phone did not exist in the system before import, am I not able to add phones via. the mac address in the import file unless the phone is already connected to 3CX?

    Also, in the import file, do I need the ".ph.xml" extension behind the custom template name?
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