Solved Extension Voicemail "*"

Discussion in '3CX Phone System - General' started by mukkacow, Nov 22, 2017.

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  1. mukkacow

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    Hello!

    We have a trunk that direct forward calls to one of our extensions.
    We would like to allow callers to just leave a voice message to the extension voicemail

    Are there a way to disable the "*" and related message ? We do not want callers to be able to press it and get connected with operators.

    At the moment, if they press "*" callers will ear "hold music" and return to the same extension voicemail. We want to avoid this loop.

    Thanks you
     
  2. sip.bg

    sip.bg Active Member

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    You can't disable pressing '*' and calling operator, but can edit the prompt (in system prompts -- create copy of prompt set), so callers to not hear the option for calling operator.
     
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  3. mukkacow

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    Hi,

    thanks you @sip.bg

    I have edited the .wav messge and maybe in the future it will be possible to disable it ;-)

    Thanks you
     
  4. Saqqara

    Saqqara Well-Known Member

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    Best way of removing the "*" , record your own message for the voicemail instead of the standard system one.
     
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