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extension wont register

Discussion in '3CX Phone System - General' started by jwrightnl, Oct 11, 2011.

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  1. jwrightnl

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    Hello,

    I am trying to register an extension on the PBX. I try to assign the number to a phone but nothing happens. Does anyone have any hints? thanks. im using the free version
     
  2. leejor

    leejor Well-Known Member

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    It's possible that it's any number of things. What type of device is it that you are trying to register? What guide are you using to datafill it? Is it on the same network as the 3CX server? Do you see a registration attempt in the 3CX logs?
     
  3. jwrightnl

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    Thanks! I am using the 3cx softphone. I am following the user manual to datafill the information. The phones are on the same network as the 3CX server. One is on Virtual PC the other is on the same computer as the 3cx server. This is the phone log:

    DX:MP3 Writer initialized
    DX:MP3 Encoder initialized
    DX:FFDShow not present
    Translation file OK
    HTTP data provisioning succeeded
    HTTP data provisioning succeeded
    HTTP data provisioning succeeded
    HTTP data provisioning succeeded
    Attempting to connect 134.153.252.25
    Phone got as local port 52089
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Failed to initialize sound mic device, no audio will be delivered
    Sound ring device OK []
    Sound speaker device OK []
    HTTP phonebook provisioning succeeded
    Not connected: Authentication failed
    Phone has been disconnected - error: 403
    Phone is no longer connected
    Network not available
    Not connected: Network not available
    Network configuration changed
    Network configuration changed
    Network configuration changed
    Network configuration changed
    Network configuration changed
    Network configuration changed
    Network configuration changed
    Network configuration changed
    Translation file OK
    HTTP data provisioning succeeded
    HTTP data provisioning succeeded
    Attempting to connect 134.153.252.25
    Phone got as local port 63441
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Failed to initialize sound mic device, no audio will be delivered
    Sound ring device OK []
    Sound speaker device OK []
    HTTP phonebook provisioning succeeded
    Not connected: Authentication failed
    Phone has been disconnected - error: 403
    Phone is no longer connected
    Translation file OK
    HTTP data provisioning succeeded
    HTTP data provisioning succeeded
    Attempting to connect 134.153.252.25
    Phone got as local port 63442
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Failed to initialize sound mic device, no audio will be delivered
    Sound ring device OK []
    Sound speaker device OK []
    HTTP phonebook provisioning succeeded
    Not connected: Authentication failed
    Phone has been disconnected - error: 403
    Phone is no longer connected
    Translation file OK
    HTTP data provisioning succeeded
    HTTP data provisioning succeeded
    Attempting to connect 134.153.252.25
    Phone got as local port 63295
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Failed to initialize sound mic device, no audio will be delivered
    Sound ring device OK []
    Sound speaker device OK []
    HTTP phonebook provisioning succeeded
    Not connected: Authentication failed
    Phone has been disconnected - error: 403
    Phone is no longer connected
    Translation file OK
    HTTP data provisioning succeeded
    HTTP data provisioning succeeded
    Attempting to connect 134.153.252.25
    Phone got as local port 50133
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Failed to initialize sound mic device, no audio will be delivered
    Sound ring device OK []
    Sound speaker device OK []
    HTTP phonebook provisioning succeeded
    Not connected: Authentication failed
    Phone has been disconnected - error: 403
    Phone is no longer connected
    Network not available
    Not connected: Network not available
    Network configuration changed
    Network not available
    Not connected: Network not available
    Network not available
    Not connected: Network not available
    Network not available
    Not connected: Network not available
    Network not available
    Not connected: Network not available
    Network not available
    Not connected: Network not available
    Network configuration changed
    Network not available
    Not connected: Network not available
    Network configuration changed
    Translation file OK
    HTTP data provisioning succeeded
    HTTP data provisioning succeeded
    Attempting to connect 134.153.252.25
    Phone got as local port 62247
    Jabra not connected
    RTP engine OK
    SIP engine OK
    Failed to initialize sound mic device, no audio will be delivered
    Sound ring device OK []
    Sound speaker device OK []
    HTTP phonebook provisioning succeeded
    Not connected: Authentication failed
    Phone has been disconnected - error: 403
    Phone is no longer connected
     
  4. leejor

    leejor Well-Known Member

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    Why a public IP and not a private one?

    Which might be the reason for...



    This is a bit of a concern too.
     
  5. Pablooo

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    Hi,

    I´m trying to connect my windows 3CX phone from a Remote Location but I cannot do it.. I tried before in different Locations and I didn´t have any trouble, now I am trying with a "new" internet conexion but is not possible to connect, this is the server log:

    \Extension.cpp(416)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.101: a contact is unregistered. Contact(s): []<br>

    \StunClient.cpp(356)|Log2|STUN|StunClient::eek:nInitTests:[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 96.9.132.83:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.0.100:5060 UDP target domain=unspecified mFlowKey=0 ]<br>

    \StunClient.cpp(356)|Log2|STUN|StunClient::eek:nInitTests:[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 96.9.132.83:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.0.100:5060 UDP target domain=unspecified mFlowKey=0 ]<br>

    \Authorization.cpp(180)|Critical0|Authorization|AuthMgr::eek:nAuthFailure:[CM102001]: Authentication failed for SipReq: REGISTER 187.162.29.222:5060 tid=e63f9f19d7759a6a cseq=REGISTER contact=101@189.178.58.61:59384 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings<br>

    \StunClient.cpp(356)|Log2|STUN|StunClient::eek:nInitTests:[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 96.9.132.83:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.0.100:5060 UDP target domain=unspecified mFlowKey=0 ]<br>

    thanks for your help!
     
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