Extensions and custom templates

Discussion in '3CX Phone System - General' started by Mike Brauch, Feb 21, 2018.

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  1. Mike Brauch

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    We moved to the new v15 and we were using custom templates. Now the phones are red and say not supported firmware and Yealink (Cusotmer Template) under vendor for extension. I went in and deleted the phone and updated with T42G and entered the mac. Now after a bit - under the extensions tab I have 2 entries for the same extension. One in black saying 3cx is the vendor - IP matches what is on the phone. One entry in red that says Yealink or Yealink (Custom template) not supported firmware. The IP is not correct on the red entry.

    How do I get rid of the duplicate? There is no delete for the bad extension line.
     
  2. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

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    Hi Mike Brauch,
    If the phone's firmware is below the minimum required it will be displayed in red. I would suggest to update the firmware on the phones in question and replace the custom templates with the default ones. A list of the latest firmware per phone can be found here: https://www.3cx.com/support/phone-firmwares/
     
  3. Mike Brauch

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  4. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

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    Glad to help.
     
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