Hey All, its me again. My extension, the operator, is included in all extension groups so that i can see everyone logged in to the system and manage all the calls going through. I was checking the call cost report and I saw that my calls appear in all groups even though it was supposed to figure only on the Standard Group. Is there any way I can route an outbound call to use an specific extension group so that i can have a more accurate report. This is a screen shot, i filtered only relevant calls Calls made by this extension should appear only on the Group 1 otherwise it will be charged 4 times instead of only 1. Thanks for your help.