Extensions on multiple groups outbound calls

Discussion in '3CX Phone System - General' started by daktur, Feb 9, 2017.

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  1. daktur

    daktur New Member

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    Hey All, its me again.

    My extension, the operator, is included in all extension groups so that i can see everyone logged in to the system and manage all the calls going through.

    I was checking the call cost report and I saw that my calls appear in all groups even though it was supposed to figure only on the Standard Group.

    Is there any way I can route an outbound call to use an specific extension group so that i can have a more accurate report.

    This is a screen shot, i filtered only relevant calls

    upload_2017-2-8_22-4-35.png

    Calls made by this extension should appear only on the Group 1 otherwise it will be charged 4 times instead of only 1.

    Thanks for your help.
     

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