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Extensions with 3 different Routings per Day

Discussion in '3CX Phone System - General' started by sbcom, Jan 2, 2018.

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  1. sbcom

    Jan 14, 2015
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    We need to config the Extensions (for example No.19) with the following features: (if its possible)
    1) 8AM --> 2PM --> extension normaly rings for 20sec. -- after this time the call have to go to a ring-group
    2) 2PM --> 6PM --> extension rings also for 20 sec. --> after this time the call have to go to an IVR
    3) 6PM --> 8AM --> all calls for the extension have to go to an IVR
    AND: the destination-status must be State: AVAILABLE from 8AM to 6PM ...

    i think a dummy-ext cannot help me ... for testing i make the following:
    for Point 1 at office-hours i send the call to the destination ... after 20sec ring the call will be forwarded to a ring-group ...

    to get the resolution for Point 2 (2PM-->6PM) i config a Exception for all numbers with specified time (2PMto6PM) an forward the call to an Ring-Group specially for each Extension (z.B. No19). This Ring-Group has only one member (19) and is config. to ring the Extension (19) for 20sec. after this the Ring-Group send the call to the IVR.

    I think its not the best way ... and diffucult to support ... Has anyone a better idea? ... Thanks
  2. eddv123

    eddv123 Well-Known Member

    Aug 15, 2017
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    #2 eddv123, Jan 2, 2018
    Last edited: Jan 2, 2018
  3. sip.bg

    sip.bg Active Member

    Nov 7, 2016
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    Use forwarding rules and exceptions for different times of day (max. 15 rules).
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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