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Extention Presence

Discussion in '3CX Phone System - General' started by AEnrico, Mar 1, 2018.

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  1. AEnrico

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    I, sorry for my english.
    Can i set in available presence in 0 second to forward call?
    I need forward call to extention 10 if available and forward call to extention 20 if DND ( but istant, i don't want that the phone is ringing for 1-2 second before )

    is possibile?
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @AEnrico

    You can not set it to 0 but you can set it to 1 second.
    What you can also do is to use a dummy unregistered extension for this and use its forwarding rules to route as needed. Can you please describe in more detail what you are trying to achieve so i can provide you with a more complete solution? For example, in what cases the first extension will be set to available and DND? Will it be time based?
     
  3. AEnrico

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    The customer need set in autonomy when start IVR of office closed and IVR of office opened.
    I thinked to create a extention that when available forward call to IVR OPEN and when "dnd" forward call to IVR CLOSED.
    To set dnd state i can set function keys on my snom phone.
    thank you
     
  4. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    You can do this fully automated by setting the office hours of the PBX Then, assuming that calls are coming in via a SIP Trunk, you can set the routing in the sip trunk's settings to forward the calls as needed, as shown below.
    upload_2018-3-1_17-5-41.png
    What you described though will also work.
     

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  5. AEnrico

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    I know but one day they can close at 18:00, the day after at 18:30 and the day after again at 17:30. Schedules are not fixed and can change from day to day.
     
  6. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Then you'll need to go with the dummy extension as you described it. Note though that with available status you'll have the 1 second limitation, but you can set any other status for this. For example use Away for OPEN IVR and DND for CLOSED IVR
     
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