External Auto Attendant Not Working

Discussion in '3CX Phone System - General' started by dekatech, Feb 13, 2007.

  1. dekatech

    Joined:
    Feb 13, 2007
    Messages:
    82
    Likes Received:
    0
    Hello,

    When calling a company who has an automated attendent that asks the caller to input (1 for sales, 2 for customer service etc..), the receiving end is not accepting any key pad input. When disconnecting from the 3cx server and configuring directly to Voip provider (in this case BroadVoice), the call is transmitted and keypad input is accepted successfully.

    Is this a bug or a configuration/operator issue?
    Any ideas?
    Travis
     
  2. Costas3CX

    Costas3CX New Member

    Joined:
    Jan 23, 2007
    Messages:
    217
    Likes Received:
    0
    Check your IP phone that is sending DTMF "in audio" or otherwise named "in band"
     
  3. dekatech

    Joined:
    Feb 13, 2007
    Messages:
    82
    Likes Received:
    0
    Thanks That Worked. IP 501 Config Info

    Changing the following line in the sip.cfg file for the IP501 enabled the IVR to work correctly.

    tone.dtmf.rfc2833Control="1"

    Change the "1" to "0" and the IP501 should work correctly.

    Thanks again for the tip about inband.

    Travis
     

Share This Page