External call missing on deskphone. OK in Softphone

Discussion in '3CX Phone System - General' started by Davide Arcari, Mar 8, 2018.

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  1. Davide Arcari

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    Hi,
    We are using multiple Fanvil X3SP phones, all are on the latest 3cx suppored firmware, 3cx is on v15.5 update 3.
    Internal missed call is showed ok, but when external call is missed (external caller closes call before answer) - nothing is shown in phone history but only on softphone of the same extension (CTI Mode). No problem with internal calls.
    Are there any tricks to fix it?
    Thanks
     
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  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Davide Arcari

    Are the calls coming from a Digital receptionist to the phone? If so then please note that this is a known issue and our development team is working towards a solution.
     
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  3. Davide Arcari

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    OK Thanks!
     
  4. Davide Arcari

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    Hi, i the problem resolved in the Update 4 BETA just released? Thanks
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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