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External Call Not Connecting?

Discussion in '3CX Phone System - General' started by mpcovcd, Mar 17, 2010.

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  1. mpcovcd

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    Hi Guys,
    I managed to figure out my other problem, Im getting green lights everywhere now. The analog gateway registers the extension, the 3cx skype gateway shows connections to the PBX, skype server etc. But when I pick up my analog phone, and try to dialout I just get a busy tone. Heres my server log..

    01:08:58.187 [CM503020]: Normal call termination. Reason: Not found
    01:08:58.187 [CM503016]: Call(2): Attempt to reach <sip:3023368965@10.0.0.3> failed. Reason: Not Found
    01:08:58.187 [CM503014]: Call(2): No known route to target: <sip:3023368965@10.0.0.3>
    01:08:58.187 [CM503010]: Making route(s) to <sip:3023368965@10.0.0.3>
    01:08:58.187 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4008 V1.3B 1.0.1.54] PBX contact: [sip:101@10.0.0.5:5060]
    01:08:58.171 [CM503001]: Call(2): Incoming call from Ext.101 to <sip:3023368965@10.0.0.3>
    01:08:45.015 [CM503020]: Normal call termination. Reason: Not found
    01:08:45.015 [CM503016]: Call(1): Attempt to reach <sip:3023368965@10.0.0.3> failed. Reason: Not Found
    01:08:44.984 [CM503014]: Call(1): No known route to target: <sip:3023368965@10.0.0.3>
    01:08:44.843 [CM503010]: Making route(s) to <sip:3023368965@10.0.0.3>
    01:08:44.796 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4008 V1.3B 1.0.1.54] PBX contact: [sip:101@10.0.0.5:5060]
    01:08:44.781 [CM503001]: Call(1): Incoming call from Ext.101 to <sip:3023368965@10.0.0.3>
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Could you please read the documentation provided in regards to "outbound rules"?

    Thanks
     
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  3. mfm

    mfm Active Member

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    Is an indication of an outbound rule problem as Stephan has pointed out.

    Please visit the training video for more information.
    http://www.3cx.com/docs/manual/

    Once you have done all this please post back if your still having problems with the updated logs.
     
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