External calls from mailbox menu

Discussion in '3CX Phone System - General' started by ampminfo, Mar 9, 2010.

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  1. ampminfo

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    Hi.

    I notice a small problem that I can't firure out about making call from an external phone to 3cx phone system inside the mailbox option 9 and option 3 (make external call menu)

    If I call from my landline to my system and use this option by calling the number I want using "9 xxx xxx xxxx" (no space here) the line ring at the other end without problem but If I call from my cellular phone to my 3cx system and do the same I get a "failed to transfer call"

    Here the complete steps

    1) call my 3x system phone number
    2) connect to voicemail with "999"
    3) when ask for extension...I provide mine "101"
    4) when ask for password...I provide it "...."
    5) from menu...I provide option "9"
    6) from second menu ... I provide option "3" (make a call)
    7) I provide the number stating with "9" and the number xxxyyyzzzz

    As I said...from landline no problem but from my cellular I got the "failed to transfer"

    15:39:25.878 [CM503008]: Call(25): Call is terminated
    15:39:14.003 [CM503016]: Call(25): Attempt to reach <sip:91xxxyyyzzzz@127.0.0.1:5060;user=undefined> failed. Reason: Not Found15:39:14.003 [CM503014]: Call(25): No known route to target: <sip:91xxxyyyzzzz@127.0.0.1:5060;user=undefined>
    15:39:14.003 [CM505003]: Provider:[unlimitel xxxxxxxxxx ] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:xxxxxxxxxx@aaa.bbb.ccc.ddd:5060]
    15:38:54.862 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 94.228.101.70:3478 over Transport 192.168.200.10:5060
    15:38:34.128 [CM503007]: Call(25): Device joined: sip:999@127.0.0.1:40600;rinstance=1667df796877f819
    15:38:33.972 [CM503025]: Call(25): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=1667df796877f819]
    15:38:33.909 [CM503004]: Call(25): Route 1: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=1667df796877f819]
    15:38:33.909 [CM505003]: Provider:[unlimitel xxxxxxxxxx ] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:xxxxxxxxxx@aaa.bbb.ccc.ddd:5060]
    15:38:28.222 [MS211000] C:25.1: aaa.bbb.ccc.ddd:16792 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
     
  2. mfm

    mfm Active Member

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    Considering you have changed the numbers to letters, what i can suggest you do is the following

    1. See if the number your are dialing from the cell is the same one the PBX is trying to dial in the logs.
    2. Try and compare what the differences are according to the logs when dialing from a landline.
    3. Check that your outbound rules are restricting certain callers to use them.
     
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  3. leejor

    leejor Well-Known Member

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    When you place a call from your cell phone is the number blocked/anonymous or is it sent out to the called party like the land line you are calling from?
     
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