external extension audio problem

Discussion in '3CX Phone System - General' started by fala70, Sep 28, 2007.

  1. fala70

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    I've an audio problem when I call an external extension. The audio work good only a direction, from internal extension lan to external extension. From external to internal not work.

    The port forworded side server are all correct (192.168.1.100 is the server):

    1 sip 5060 5061 192.168.1.100
    2 RTP 8000 8000 192.168.1.100
    3 HTTP_Server 80 80 192.168.0.100
    4 esterne 9000 9500 192.168.1.100
    5 3CX WEB SERVER 5480 5482 192.168.1.100
    6 3CX 3478 3478 192.168.1.100
    7 - 5072 5072 192.168.1.100
    8 - 8888 8888 192.168.0.100
    9 - 3456 3456 192.168.0.100
    10 - 4662 4662 192.168.1.105
    11 - 4672 4672 192.168.1.105
    12 - 4711 4711 192.168.1.101
    13 3CX 7000 7499 192.168.1.100
    14 3cx 10000 20000 192.168.1.100

    side external extension I use a hardware phone directly connected to a pc with a modem, without router and firewall.

    this is the log of a call, 100 is then external extension, 101 is the normal extension.


    18:40:52.406 StratLink::eek:nHangUp [CM104001] Call(47): Ext.100 hung up call; cause: BYE; from IP:217.202.74.235
    18:40:27.937 CallLegImpl::eek:nConnected [CM103001] Call(47): Created audio channel for Ext.100 (217.202.74.235:62882) with third party (192.168.1.102:9000)
    18:40:27.937 StratInOut::eek:nConnected [CM104005] Call(47): Setup completed for call from Ext.101 to Ext.100
    18:40:27.937 CallLegImpl::eek:nConnected [CM103001] Call(47): Created audio channel for Ext.101 (192.168.1.102:9000) with third party (217.202.74.235:62882)
    18:40:24.578 CallConf::eek:nProvisional [CM103003] Call(47): Ext.100 is ringing
    18:40:21.984 CallConf::eek:nIncoming [CM103002] Call(47): Incoming call from 101 (Ext.101) to sip:100@192.168.1.100:5060



    Any idea. Thanks to all.
     
  2. 5qg4

    5qg4 Active Member

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    Please ticked following option for all external extension(s) under Other options at extension setting:

    Extension is external
    Bind to Media Server

    For extensions at same LAN or VPN just ticked "Bind to Media Server"
     
  3. fala70

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    Now I've activate all two options for both extension. There is again the problem. Now no audio for all direction

    07:46:57.640 MediaServerReporting::RTPReceiver [MS105000] Call(4) Ext.100: No RTP packets were received on 00000008@:remoteAddr=217.202.104.128:54200,extAddr=87.6.59.135:10233,localAddr=0.0.0.0:9010
    07:46:53.578 StratLink::eek:nHangUp [CM104001] Call(4): Ext.100 hung up call; cause: BYE; reason: SIP;description="User Hung Up"
    07:46:34.140 ServRegs::eek:nAdd [CM113002] Registered: Ext.101
    07:46:32.406 ServRegs::checkExpiration [CM113000] Registration for sip:101@192.168.1.100:5060 has expired
    07:46:25.531 CallLegImpl::eek:nConnected [CM103001] Call(4): Created audio channel for Ext.100 (217.202.104.128:54200) with Media Server (87.6.59.135:10233)
    07:46:25.531 StratInOut::eek:nConnected [CM104005] Call(4): Setup completed for call from Ext.101 to Ext.100
    07:46:25.531 CallLegImpl::eek:nConnected [CM103001] Call(4): Created audio channel for Ext.101 (192.168.1.102:9000) with Media Server (87.6.59.135:10231)
    07:46:21.546 CallConf::eek:nProvisional [CM103003] Call(4): Ext.100 is ringing
    07:46:16.968 CallConf::eek:nIncoming [CM103002] Call(4): Incoming call from 101 (Ext.101) to sip:100@192.168.1.100:5060
     
  4. fala70

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    I tried also to ticked extension is external only for one, the audio work on for a direction, and this is the log:

    07:59:02.921 MediaServerReporting::RTPReceiver [MS105000] Call(6) Ext.100: No RTP packets were received on 0000000C@:remoteAddr=217.202.104.128:48488,extAddr=87.6.59.135:10299,localAddr=0.0.0.0:9016
    07:59:02.906 StratLink::eek:nHangUp [CM104001] Call(6): Ext.101 hung up call; cause: BYE; from IP:192.168.1.102
    07:58:51.062 CallLegImpl::eek:nConnected [CM103001] Call(6): Created audio channel for Ext.100 (217.202.104.128:48488) with Media Server (87.6.59.135:10299)
    07:58:51.062 StratInOut::eek:nConnected [CM104005] Call(6): Setup completed for call from Ext.101 to Ext.100
    07:58:51.062 CallLegImpl::eek:nConnected [CM103001] Call(6): Created audio channel for Ext.101 (192.168.1.102:9000) with Media Server (192.168.1.100:7004)
    07:58:49.640 CallConf::eek:nProvisional [CM103003] Call(6): Ext.100 is ringing
    07:58:45.734 CallConf::eek:nIncoming [CM103002] Call(6): Incoming call from 101 (Ext.101) to sip:100@192.168.1.100:5060
     
  5. Mirzab

    Mirzab Member

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    Internal to external, audio OK. External to internal, no audio. Must be ports.
    http://www.3cx.com/forums/the-portforwarding-faq-hope-this-gets-a-sticky-1697.html
    Are you ensuring TCP / UDP as described? And for RTP which are you using?
     
  6. fala70

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    Yes I am sure. I am using 9000-9005
     

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