external voip phone one way audio

Discussion in 'Windows' started by cnccomtech, Mar 20, 2008.

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  1. cnccomtech

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    I need help getting my external hard phones to work. They can hear me but i can't hear them. I am using aastra 9133i phones. Any help would be greatly appreciated.
     
  2. h2009

    h2009 Member

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    Can you post up the logs of the 3CX server, that may help us find out whats happening.
     
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  3. cnccomtech

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    Here you go. I hope this is what you are looking for. I replaced our sensitive info in the logs
    10:02:09.250 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    10:02:09.234 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    10:02:08.546 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    09:52:08.703 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    09:52:08.296 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    09:42:08.328 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    09:42:08.312 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    09:42:04.484 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    09:32:04.781 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    09:32:04.468 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    09:22:04.140 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    09:22:03.703 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    09:22:03.406 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    09:12:04.125 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    09:12:03.812 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    09:02:03.484 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    09:02:03.062 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    09:01:59.375 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    08:52:03.156 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    08:52:02.406 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    08:42:03.140 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    08:42:02.828 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    08:41:59.203 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    08:32:02.812 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    08:32:02.500 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    08:22:02.171 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    08:22:01.093 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    08:21:52.484 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    08:12:01.843 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    08:12:01.421 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    08:02:01.828 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    08:02:01.515 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    08:01:48.046 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    07:52:01.187 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    07:52:00.421 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    07:42:00.859 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    07:42:00.187 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    07:41:47.968 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    07:32:00.531 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    07:32:00.093 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    07:22:00.203 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    07:21:59.093 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    07:21:41.296 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    07:11:59.875 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    07:11:59.265 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    07:01:40.906 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    06:51:59.218 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    06:51:58.531 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    06:41:58.890 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    06:41:58.171 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    06:41:40.703 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    06:21:58.234 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    06:21:57.531 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    06:21:40.062 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    06:11:57.906 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    06:11:57.265 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    06:01:57.578 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    06:01:57.000 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    06:01:39.531 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    05:51:57.250 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    05:51:56.578 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    05:41:56.921 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    05:41:56.156 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    05:41:39.343 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    05:21:56.265 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    05:21:55.609 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    05:21:38.796 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    05:11:55.937 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    05:11:55.625 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    05:01:38.046 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    04:51:55.171 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    04:51:54.000 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    04:41:54.750 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    04:41:54.109 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    04:41:37.921 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    04:21:54.078 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    04:21:53.343 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    04:21:37.140 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    04:01:53.734 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    04:01:53.421 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    04:01:36.515 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    03:51:53.093 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    03:51:52.546 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    03:41:53.078 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    03:41:52.765 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    03:41:36.093 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    03:31:52.750 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    03:31:52.437 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    03:21:52.015 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    03:21:51.046 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    03:21:35.546 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    03:11:51.671 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    03:11:51.218 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    03:01:35.093 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    02:51:51.015 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    02:51:50.171 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    02:41:50.687 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    02:41:50.031 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    02:41:34.968 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    02:21:50.031 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    02:21:49.062 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    02:21:34.515 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    02:11:50.015 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    02:11:49.703 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    02:01:49.687 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    02:01:49.375 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    02:01:33.703 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    01:51:49.046 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    01:51:48.078 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    01:41:49.031 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    01:41:48.718 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    01:41:33.296 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    01:21:48.062 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    01:21:47.234 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    01:21:32.500 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    01:11:47.734 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    01:11:47.125 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    01:01:47.718 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    01:01:47.406 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    01:01:31.609 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    00:51:47.078 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    00:51:46.187 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    00:41:46.750 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    00:41:46.031 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    00:41:31.265 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    00:21:46.000 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    00:21:45.031 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    00:21:30.515 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    00:11:45.968 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    00:11:45.656 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    00:03:23.890 Call::Terminate [CM503008]: Call(9): Call is terminated
    00:03:23.890 Call::Terminate [CM503008]: Call(9): Call is terminated
    00:03:14.671 CallCtrl::eek:nLegConnected [CM503007]: Call(9): Device joined: sip:5071320@sip.inphonex.com:5060
    00:03:14.656 CallCtrl::eek:nLegConnected [CM503007]: Call(9): Device joined: sip:100@10.0.0.125
    00:03:14.656 Line::printEndpointInfo [CM505003]: Provider:[InPhonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.X.X:5060]
    00:02:59.453 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(9): Calling: VoIPline:10000@[Dev:sip:5071320@sip.inphonex.com:5060]
    00:02:59.437 CallCtrl::eek:nIncomingCall [CM503001]: Call(9): Incoming call from Ext.100 to "913175071320"[sip:913175071320@74.143.X.X:5060]
    00:01:45.640 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    00:01:45.328 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    00:01:30.031 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    23:58:19.000 Call::Terminate [CM503008]: Call(8): Call is terminated
    23:58:19.000 Call::Terminate [CM503008]: Call(8): Call is terminated
    23:58:06.750 CallCtrl::eek:nLegConnected [CM503007]: Call(8): Device joined: sip:5071320@sip.inphonex.com:5060
    23:58:06.750 CallCtrl::eek:nLegConnected [CM503007]: Call(8): Device joined: sip:100@10.0.0.125
    23:58:06.750 Line::printEndpointInfo [CM505003]: Provider:[InPhonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.X.X:5060]
    23:57:51.609 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(8): Calling: VoIPline:10000@[Dev:sip:5071320@sip.inphonex.com:5060]
    23:57:51.593 CallCtrl::eek:nIncomingCall [CM503001]: Call(8): Incoming call from Ext.100 to "913175071320"[sip:913175071320@74.143.X.X:5060]
    23:51:45.000 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    23:51:44.078 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    23:41:44.671 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    23:41:44.125 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    23:41:29.937 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    23:38:42.953 Call::Terminate [CM503008]: Call(7): Call is terminated
    23:38:42.953 Call::Terminate [CM503008]: Call(7): Call is terminated
    23:38:18.062 CallCtrl::eek:nLegConnected [CM503007]: Call(7): Device joined: sip:5071320@sip.inphonex.com:5060
    23:38:18.062 CallCtrl::eek:nLegConnected [CM503007]: Call(7): Device joined: sip:100@10.0.0.125
    23:38:18.062 Line::printEndpointInfo [CM505003]: Provider:[InPhonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.X.X:5060]
    23:38:04.109 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(7): Calling: VoIPline:10000@[Dev:sip:5071320@sip.inphonex.com:5060]
    23:38:04.109 CallCtrl::eek:nIncomingCall [CM503001]: Call(7): Incoming call from Ext.100 to "913175071320"[sip:913175071320@74.143.X.X:5060]
    23:37:28.281 ExtnCfg::updateContact [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@10.0.0.125/100]
    23:35:25.765 Call::Terminate [CM503008]: Call(6): Call is terminated
    23:35:25.750 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    23:35:25.750 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    23:35:25.750 Call::RouteFailed [CM503014]: Call(6): Attempt to reach [sip:100@myFQDN.com:5060] failed. Reason: Not Registered
    23:35:25.734 Call::RouteFailed [CM503014]: Call(6): Attempt to reach [sip:100@myFQDN.com:5060] failed. Reason: Not Registered
    23:35:25.734 CallCtrl::eek:nSelectRouteReq [CM503015]: Call(6): Target is not registered: Ext:Ext.100
    23:35:25.734 Line::printEndpointInfo [CM505003]: Provider:[InPhonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.X.X:5060]
    23:35:25.734 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    23:35:25.734 CallCtrl::eek:nIncomingCall [CM503001]: Call(6): Incoming call from 3175071320@(Ln.10000@InPhonex) to [sip:100@myFQDN.com:5060]
    23:35:25.171 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    23:31:44.656 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    23:31:44.343 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    23:24:32.234 ExtnCfg::updateContact [CM504002]: Ext.100: a contact is unregistered. Contact(s): []
    23:21:44.015 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    23:21:43.468 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    23:21:29.890 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    23:20:57.718 Call::Terminate [CM503008]: Call(5): Call is terminated
    23:20:57.718 Call::Terminate [CM503008]: Call(5): Call is terminated
    23:18:32.421 MediaServerReporting::DTMFhandler [MS211000] C:5.1: 10.0.0.102:20554 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    23:18:20.046 CallCtrl::eek:nLegConnected [CM503007]: Call(5): Device joined: sip:5071320@sip.inphonex.com:5060
    23:18:20.046 CallCtrl::eek:nLegConnected [CM503007]: Call(5): Device joined: sip:100@74.133.X.X:26274;rinstance=e4594ae04c496810
    23:18:20.046 Line::printEndpointInfo [CM505003]: Provider:[InPhonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.X.X:5060]
    23:18:08.484 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(5): Calling: VoIPline:10000@[Dev:sip:5071320@sip.inphonex.com:5060]
    23:18:08.468 CallCtrl::eek:nIncomingCall [CM503001]: Call(5): Incoming call from Ext.100 to "913175071320"[sip:913175071320@myFQDN.com]
    23:16:45.234 Call::Terminate [CM503008]: Call(4): Call is terminated
    23:16:45.234 Call::Terminate [CM503008]: Call(4): Call is terminated
    23:16:45.218 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    23:15:11.546 CallCtrl::eek:nLegConnected [CM503007]: Call(4): Device joined: sip:100@74.133.X.X:26274;rinstance=e4594ae04c496810
    23:15:11.546 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    23:15:11.546 CallCtrl::eek:nLegConnected [CM503007]: Call(4): Device joined: sip:3175071320@208.239.76.163:5060;transport=udp;wlsscid=1ae4691c270666;appsessionid=app-wsnnzj5whxxc
    23:14:56.312 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(4): Calling: Ext:100@[Dev:sip:100@74.133.X.X:26274;rinstance=e4594ae04c496810]
    23:14:56.312 Line::printEndpointInfo [CM505003]: Provider:[InPhonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.X.X:5060]
    23:14:56.312 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    23:14:56.312 CallCtrl::eek:nIncomingCall [CM503001]: Call(4): Incoming call from 3175071320@(Ln.10000@InPhonex) to [sip:100@myFQDN.com:5060]
    23:14:54.828 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    23:11:43.687 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    23:11:43.359 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    23:01:29.718 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.X.X:3478 over Transport 192.168.X.X:5060
    22:51:43.031 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@192.168.X.X:5100;user=phone
    22:51:42.046 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
     
  4. h2009

    h2009 Member

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    Ok from looking at the log, it seems that your audio is working otherwise it would say something about the audio problem.
    Are you sure the phone has been configured correctly?
    Can you hear other people on an internal line hear speak? - If they can't its 100% the phone your using. Either you've got a faulty phone, or somewhere in the setup is incorrect.
     
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  5. cnccomtech

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    I have tried two hardphones plus a soft phone with the same results. My external phones are behind a firewall as well as the pbx. they hear me but I can hear them. Have all the ports forwarded to the pbx but I don't won't open ports for the external clients sense I don't have control over there firewall.

    Any Ideas. I have seen the tunneling thing mentioned would that work.
     
  6. h2009

    h2009 Member

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    I'm not to sure about tunneling, but I'll have a read up about it.
    At the moment when an external clients calls in to their voicemail, they can't hear anything. But in my logs I get a message of audio failed.
    I wonder if its something along the same lines?

    Also what server version are you running? Have you checked the to see if your firmware is upto date on your phone?
     
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  7. Nick Galea

    Nick Galea Site Admin

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    This is 100% a firewall issue. RUn the firewall check and see if it passes the test. If not, you do not have static port mapping in place for the right ports.
     
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  8. h2009

    h2009 Member

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    If like me its not a firewall issue do this: http://www.3cx.com/forums/external-extension---call-problem-4724.html

    Its an actual setup issue.
     
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  9. asfuture

    asfuture New Member

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    it's posible also that this is a routing problem. are your gateways all right?? in 3cx also in Your phones???
     
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