False missed call reports.

Discussion in '3CX Phone System - General' started by PatCatalfamo, Apr 20, 2015.

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  1. PatCatalfamo

    Apr 20, 2015
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    Im having an issue where a call queue is getting repeated missed calls while everyone is already on the phone. It appeared as if the system didn't know that everyone was busy so i checked the reports. All of a sudden the agent login history report is showing extensions that are not in the queue.

    I assume this is leading the system to think people are available when in reality they are not.

    Has anyone come across this before? Any help would be greatly appreciated.
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