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False missed call reports.

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PatCatalfamo

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Apr 20, 2015
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Im having an issue where a call queue is getting repeated missed calls while everyone is already on the phone. It appeared as if the system didn't know that everyone was busy so i checked the reports. All of a sudden the agent login history report is showing extensions that are not in the queue.

I assume this is leading the system to think people are available when in reality they are not.

Has anyone come across this before? Any help would be greatly appreciated.
 
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