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Fanvil MakeCall Music

Discussion in '3CX Phone System - General' started by Gav, Nov 24, 2017.

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  1. Gav

    Gav

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    For some reason our Fanvil X4 phones are giving us the MakeCall message and music on hold when a call is initiated from 3CXPhone using CTI.
    I understand the Fanvil X4 phones are supported for full CTI mode.
    All phones are in local lan.
    Phones are provisioned for "Local LAN".

    I'd prefer them to make the call without the MakeCall and Music.
    Am I missing something?
     
    #1 Gav, Nov 24, 2017
    Last edited: Nov 24, 2017
  2. Gav

    Gav

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    Forgive my bumping, but does anyone have any ideas on this?
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Gav

    Can you please specify the PBX version you are on? You can find the exact build number on the dashboard next to the licence info.
    Also are the phones, clients and PBX on the same network / subnet?
    Do you have any other phones that do work with CTI?
     
  4. Gav

    Gav

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    Version 15.5.5
    Everything is on the same subnet.
    I've tried a number of phones, but all of them exhibit this MakeCall issue.
     
  5. phonemaster

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    @Gav

    What is the FW version of the fanvil X4? Is it supported by 3cx?
    Check, probably you have some specific FW version. If so, update it to supported one.
     
    YiannisH_3CX likes this.
  6. Gav

    Gav

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    The fanvil X4 phone is on version 2.3.1.4361, which is the latest supported firmware by Fanvil & 3CX.
     
  7. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Can you try factory resetting a phone and re-provision it through PnP to see if that makes a difference?
     
  8. Gav

    Gav

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    I've already tried that multiple times. I'm at a bit of a loss on this!
     
  9. YiannisH_3CX

    YiannisH_3CX Support Team
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    In that case we will need to review your configuration. I will send you a p.m. shortly with the required files necessary to troubleshoot your issue.
     
  10. data14

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    We have the exact same problem with X3's and X4's but our client is cloud hosted and using remote stun extensions, any ideas what would be causing it??
     
  11. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @data14

    Please note that when the phones are provisioned as STUN you can only use Make Call from the 3CX client for windows. You need to use the Web client to be able to perform direct calls.
     
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