Fanvil Phones Not Showing in Phones Page

Discussion in '3CX Phone System - General' started by Mwamba, Oct 20, 2017.

Thread Status:
Not open for further replies.
  1. Mwamba

    Joined:
    Sep 20, 2017
    Messages:
    22
    Likes Received:
    0
    I have installed a pro version for 3CX Version 15.5.3849.1. I have some Fanvil phones the X3SP and X5S. I've installed the PBX successfully and plugged in the phones onto the network. The phones are receiving IPs via DHCP successfully and I can enter the web interface for the phones. However when I go to the phones page I cannot see the phones.The X3SP firmware version is 2.0.3.3059. The X5S firmware version is R.0.5.2. The switches are the cisco catalyst 3750. I have tried everything including restarting the PBX and the phones but no success. My network is 172.16.0.0 /16. I am using windows server for DHCP. Anyone had a similar problem?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,349
    Likes Received:
    274
    Hello @Mwamba

    Have you tried factory resetting the phones as phones will only broadcast if they are in a factory reset state. Are you using SIP port 5060?
    Also check the following guide and if any of the steps there resolves your issue
    https://www.3cx.com/docs/plug-and-play-ip-phone/
     
  3. Mwamba

    Joined:
    Sep 20, 2017
    Messages:
    22
    Likes Received:
    0
    I tried resetting the phones but it did not work. What worked was setting the SIP Plug and Play (PnP)>Server Address setting in the phones page to the IP of the PBX, the default IP seems to have a problem. Thanks for your assistance.
     
  4. dan_tx

    Joined:
    Nov 3, 2016
    Messages:
    84
    Likes Received:
    22
    I’ve had issues with this as well and the only fix was moving to a newer firmware. Unfortunately that means you’ll be on one that shows up as unsupported in 3cx. This is with X6 phones.
     
Thread Status:
Not open for further replies.