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Fanvil x5 and Salesforce

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kraichle

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I'm wondering if the 3CX salesforce integration module works correctly with the Fanvil x5/x5G?

I want to make sure that when a client is selected to make a call to in the Salesforce app on the PC, the call can be executed on the desk phone to take advantage of a headset connected to the desk phone?

I didn't see where the Salesforce app gets tied to the deskphone during the installation procedure or visa-versa.

Thanks in advance
 
Hi there,
The Salesforce integration as any other CRM is not tied directly with the hardphone but rather to the 3CXPhone.
The 3CXPhone just needs to be in CTI mode with a supported local phone to relay call to the hardphone.
So if your 3CXPhone is in CTI, registered on same extension number as your Fanvil, and Fanvil is local, then click-to-call should work.
 
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