Fax Extension is not working correctly

Discussion in '3CX Phone System - General' started by Henrik Cordsen, Mar 28, 2018.

  1. Henrik Cordsen

    Mar 28, 2018
    Likes Received:
    We have the Problem that the Fax extension is redirecting the incoming fax to a different extension, wich ist not set in 3cx. That results in a Telephone ringing when a Fax is beeing send to us, and of course no E-Mail with the Fax is beeing send out by the 3cx.

    The problem can temporarily been fixed when the inbound rule and the Fax extension are deleted and created again. Then it works for one day.

    Did anyone of you had this problem before and could fix it?
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Nov 1, 2017
    Likes Received:
    Hello @Henrik Cordsen

    A starting point for troubleshooting this would be the activity log. See what rule is matched by the call and why that extension is ringing.