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Fax / Music issue.

Discussion in '3CX Phone System - General' started by sssputnik, Jun 18, 2010.

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  1. sssputnik

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    Latest public release version of 3CX.

    VoIP provider uses Broadsoft/Broadworks.

    We have issue where callers don't get any music on hold during attended transfers.
    I can fix this by setting VoIP Provider to PBX Supplies Audio.

    However this breaks inbound faxing.
    (Fax answers then hangs up after about 15 seconds).

    Anyone got any ideas? I can post logs but unsure if they will show much. Hoping this is some sort of known issue.
    I am hoping version 9 will fix it.
     
  2. carolinainnovative

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    From my experience, voip providers work better with PBX Delivers Audio turned on.

    My recommendation would be see if your voip provider can issue you a second set of credentials and setup a separate voip provider entry in 3cx specifically for the inbound/outbound faxing. I've had good success with that.
     
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