Fax over VOIP?

Discussion in '3CX Phone System - General' started by cabbola, Jun 14, 2009.

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  1. cabbola

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    I am currently testing 3CX VOIP software for my business using 4 Linksys 942 phones and 1 Linksys SPA3102 ATA. My question is this; I am trying to use a HP Fax machine connected via the SPA3102. My phones work fine but when I receive a fax, the fax accepts the call but does not handshake. It then disconnects. I have a demo serial number which I have used for 3cx but still not working. I have configured the SPA3102 as per 3CX instructions. I have spoken to Cisco Linksys and they tell me that it could be the software from 3CX. My VOIP provider is NexVortex, they tell me that they support fax over VOIP.

    CAN someone please help me.

    This is the log from 3CX. (My fax extension is 103)

    16:36:34.566 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

    16:36:03.422 [CM503007]: Call(218): Device joined: sip:accudiagnostics@66.23.129.253:5060

    16:36:03.415 [CM503007]: Call(218): Device joined: sip:100@192.168.1.3:5060

    16:35:49.350 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.5:5060]

    16:35:49.349 [CM503002]: Call(218): Alerting sip:accudiagnostics@66.23.129.253:5060

    16:35:46.554 [CM503024]: Call(218): Calling VoIPline:13105674411@(Ln.10000@nexVortex)@[Dev:sip:accudiagnostics@66.23.129.253:5060]

    16:35:46.351 [CM503004]: Call(218): Route 1: VoIPline:13105674411@(Ln.10000@nexVortex)@[Dev:sip:accudiagnostics@66.23.129.253:5060]

    16:35:46.272 [CM503010]: Making route(s) to <sip:13105674411@192.168.1.5:5060>

    16:35:46.265 [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] Transport: [sip:192.168.1.5:5060]

    16:35:46.256 [CM503001]: Call(218): Incoming call from Ext.100 to <sip:13105674411@192.168.1.5:5060>

    16:32:11.883 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    16:27:11.699 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    16:23:13.617 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:101@192.168.1.2:5060/101]

    16:22:11.535 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    16:18:43.232 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:103@76.79.190.70:5060/103]

    16:17:58.915 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:102@192.168.1.4:5060/102]

    16:17:11.353 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    16:16:34.457 [CM506003]: Resolved SIP external IP:port has changed to (76.79.190.70:51310) on Transport 192.168.1.5:5060

    16:16:34.375 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

    16:12:44.487 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@192.168.1.3:5060/100]

    16:12:11.190 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    16:07:11.008 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    16:02:10.828 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:57:10.658 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:56:33.859 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

    15:53:29.420 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:101@192.168.1.2:5060/101]

    15:52:10.495 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:48:59.126 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:103@76.79.190.70:5060/103]

    15:47:10.307 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:43:00.403 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@192.168.1.3:5060/100]

    15:42:10.123 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:37:09.937 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:36:33.305 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

    15:32:09.774 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:31:46.763 [CM503008]: Call(217): Call is terminated

    15:31:46.756 [CM503008]: Call(217): Call is terminated

    15:27:09.586 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:26:12.409 [CM503007]: Call(217): Device joined: sip:100@192.168.1.3:5060

    15:26:12.369 [CM503007]: Call(217): Device joined: sip:2133887441@67.16.106.244:5060;transport=udp

    15:26:12.361 [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] Transport: [sip:192.168.1.5:5060]

    15:26:12.359 [CM503002]: Call(217): Alerting sip:100@192.168.1.3:5060

    15:26:10.116 [CM503024]: Call(217): Calling Ext:Ext.100@[Dev:sip:100@192.168.1.3:5060]

    15:26:10.074 [CM503004]: Call(217): Route 1: Ext:Ext.100@[Dev:sip:100@192.168.1.3:5060]

    15:26:10.073 [CM503010]: Making route(s) to <sip:100@192.168.1.5:5060>

    15:26:10.065 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.5:5060]

    15:26:10.050 [CM503001]: Call(217): Incoming call from 2133887441@(Ln.10000@nexVortex) to <sip:100@192.168.1.5:5060>

    15:26:09.889 [CM503012]: Inbound office hours rule (Sales Line) for 10000 forwards to DN:100

    15:23:45.308 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:101@192.168.1.2:5060/101]

    15:22:09.404 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:19:15.025 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:103@76.79.190.70:5060/103]

    15:18:28.865 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:102@192.168.1.4:5060/102]

    15:18:28.311 [CM504002]: Ext.102: a contact is unregistered. Contact(s): []

    15:17:09.235 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:16:33.187 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

    15:13:16.270 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@192.168.1.3:5060/100]

    15:12:09.058 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:07:08.836 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    15:02:08.695 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    14:57:08.490 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    14:56:32.765 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

    14:54:01.100 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:101@192.168.1.2:5060/101]

    14:52:08.331 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    14:49:30.899 [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:103@76.79.190.70:5060/103]

    14:48:55.501 [CM503008]: Call(216): Call is terminated

    14:48:44.693 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:102@192.168.1.4:5060/102]

    14:48:44.189 [CM503024]: Call(216): Calling Ext:Ext.100@[Dev:sip:100@192.168.1.3:5060]

    14:48:44.122 [CM503004]: Call(216): Route 1: Ext:Ext.100@[Dev:sip:100@192.168.1.3:5060]

    14:48:44.116 [CM503010]: Making route(s) to <sip:100@192.168.1.5:5060>

    14:48:44.111 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.5:5060]

    14:48:44.102 [CM503001]: Call(216): Incoming call from 3102798385@(Ln.10000@nexVortex) to <sip:100@192.168.1.5:5060>

    14:48:43.858 [CM503012]: Inbound office hours rule (Sales Line) for 10000 forwards to DN:100

    14:47:08.138 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    14:43:32.156 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@192.168.1.3:5060/100]

    14:42:07.963 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    14:37:59.216 [CM503008]: Call(215): Call is terminated

    14:37:59.205 [CM503008]: Call(215): Call is terminated

    14:37:17.235 [CM503007]: Call(215): Device joined: sip:accudiagnostics@66.23.129.253:5060

    14:37:17.228 [CM503007]: Call(215): Device joined: sip:103@76.79.190.70:5060

    14:37:07.795 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    14:37:05.977 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.5:5060]

    14:37:05.976 [CM503002]: Call(215): Alerting sip:accudiagnostics@66.23.129.253:5060

    14:37:05.356 [CM503024]: Call(215): Calling VoIPline:18643351397@(Ln.10000@nexVortex)@[Dev:sip:accudiagnostics@66.23.129.253:5060]

    14:37:05.205 [CM503004]: Call(215): Route 1: VoIPline:18643351397@(Ln.10000@nexVortex)@[Dev:sip:accudiagnostics@66.23.129.253:5060]

    14:37:05.131 [CM503010]: Making route(s) to <sip:18643351397@192.168.1.5:5060>

    14:37:05.078 [CM505001]: Ext.103: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] Transport: [sip:192.168.1.5:5060]

    14:37:05.069 [CM503001]: Call(215): Incoming call from Ext.103 to <sip:18643351397@192.168.1.5:5060>

    14:36:32.722 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.5:5060

    14:32:07.620 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    14:27:34.263 [CM503008]: Call(214): Call is terminated

    14:27:34.254 [CM503008]: Call(214): Call is terminated

    14:27:07.397 [CM504008]: Fax Service: registered as sip:888@192.168.1.5:5060 with contact sip:888@192.168.1.5:5100;user=phone

    14:26:52.440 [CM503007]: Call(214): Device joined: sip:103@76.79.190.70:5060

    14:26:52.432 [CM503007]: Call(214): Device joined: sip:8642779174@67.16.106.244:5060;transport=udp

    14:26:48.912 [CM505001]: Ext.103: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] Transport: [sip:192.168.1.5:5060]
     
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