fax problem

Discussion in '3CX Phone System - General' started by jmatson, Jan 15, 2010.

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  1. jmatson

    jmatson New Member

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    i have a Lexmark T632 connected to a pap2. the machine dials it machines the tones. i show it connected through my VOIP. but it drops the calls. few mins even though the fax is trying to go through.
     
  2. jmatson

    jmatson New Member

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    when i had it routed through my PSTN line. i could fax with no problems. but now it's going through my VOIP line. and it gets droped.
     
  3. leejor

    leejor Well-Known Member

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    Fax and VoIP don't play well together. There are a number of settings in different VoIP the devices that can increase the chance that it may work, but there is no guarantee. If you are using a PSTN line, then, if you can't get it to work, plug the fax machine directly into the line. Many VoIP providers don't support fax.
     
  4. jmatson

    jmatson New Member

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    ya and that's a problem. I can't even get the 3cx fax server to work right.

    it worked last night it called my cell phone and that's it.

    if this fax server was setup i could email to it and it would fax out. that would work great
     
  5. jmatson

    jmatson New Member

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    I am now trying to use my 3102 for it. since i find stuff on 3cx that says it works.

    the fax dial it makes the tones. soon as it does the VOIP line drops

    this is all the logs say

    21:16:19.851 [CM503008]: Call(28): Call is terminated
    21:16:19.726 [MS210003] C:28.1:Answer provided. Connection(transcoding mode[unsecure]):74.93.147.249:7066(7067)
    21:16:19.726 Remote SDP is set for legC:28.1
    21:16:19.601 Session 1216 of leg C:28.1 is confirmed
    21:16:19.491 [CM503007]: Call(28): Device joined: sip:jessandbetty@cogentvoip.com:5060
    21:16:19.491 [CM503007]: Call(28): Device joined: sip:103@10.1.10.14:5060
    21:16:19.491 [MS210001] C:28.2:Answer received. RTP connection[unsecure]: 67.16.110.142:28090(28091)
    21:16:19.476 Remote SDP is set for legC:28.2
    21:16:14.710 [MS210003] C:28.1:Answer provided. Connection(transcoding mode[unsecure]):74.93.147.249:7066(7067)
    21:16:14.710 [MS210001] C:28.2:Answer received. RTP connection[unsecure]: 67.16.110.142:28090(28091)
    21:16:14.694 Remote SDP is set for legC:28.2
    21:16:14.694 [CM505003]: Provider:[888Voip] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 8.0.10100.0] PBX contact: [sip:jessandbetty@74.93.147.249:5060]
    21:16:14.694 [CM503002]: Call(28): Alerting sip:jessandbetty@cogentvoip.com:5060
    21:16:11.491 [CM503025]: Call(28): Calling VoIPline:18665110485@(Ln.10001@888Voip)@[Dev:sip:jessandbetty@cogentvoip.com:5060]
     
  6. leejor

    leejor Well-Known Member

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    If you do a search on the net, there are a number of sites dedicated to getting fax working over VoIP. Because there are so many variables involved (including the make of your fax machine) There is no guarantee that it will work even with identical hardware but a different provider/house wiring/ distance from central office, etc.

    http://www.soft-switch.org/foip.html

    A lot of this just involves time consuming trial and error.
     
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